MISTY MCFARLAND
1030 Cooks Valley Rd. Kingsport,TN
Summary
Experienced Flight Attendant with regional airline background delivering outstanding passenger service and ensuring safety and compliance with procedures. Expertise in emergency response, conflict resolution, and effective communication in high-pressure environments. Committed to fostering a positive passenger experience while upholding professionalism and situational awareness.
Overview
10
10
years of professional experience
Work History
Flight Attendant
Piedmont Airlines
03.2026 - Current
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Ensured passenger safety through thorough pre-flight briefings and safety demonstrations.
- Monitored cabin conditions to ensure comfort and compliance with safety regulations.
- Collaborated with flight crew to maintain smooth operations during flights.
- Assisted passengers with boarding, luggage placement, and finding their seats.
- Responded promptly to passenger inquiries and provided excellent customer service.
- Offered answers to passengers' questions and resolved issues that arose during flights.
- Kept cabin neat, clean and professional in appearance.
Account Specialist CO4 (Recontact Escalations)
Citi Bank
04.2018 - 03.2026
- Handled escalated cases from Partner Specialist Box and email, effectively addressing concerns from ERU and Supervisors.
- Resolved customer inquiries across multiple channels, including G360, Kana, and social media, ensuring timely support.
- Demonstrated problem solving and critical thinking by researching emails, account notes, and hub alerts.
- Subject Matter Expert in various processes such as POA and Cease and Desist, Maker and Quality control checker.
- Led team initiatives to improve departmental processes.
Fraud Investigator CO3 (Costco)
Citi Bank
06.2016 - 04.2018
- Investigate complex fraud claims, reviewing for suspicious criteria, merchant returns and any customer liability minimizing losses to the bank
- Reviewed documentation to identify all instances of fraud accurately, contributing to effective fraud prevention efforts
- Managed inbound calls in fast-paced call center to resolve customer concerns regarding investigation process, ensuring clarity on status and resolution
- Conducted outbound calls to customers to gather necessary information for fraud claim resolution.
- Defuse irate customer situations calmly and courteously
- Documented customer complaints with empathy and professionalism, maintaining accurate records for future reference.
- Utilized language line services for translator assistance.
- Manage inventory to process financial adjustments accurately and timely.
Education
Flight Attendant Training/Certificate of Completion -
Piedmont Airlines
Charlotte, NC04-2026
High School Diploma - General
Dobyns Bennett High School
Kingsport, TN01-1997
Skills
- Aircraft emergency procedures
- Safety Compliance
- Emergency preparedness
- Situational Awareness
- Cabin Service
- Exceptional Customer Service
- Conflict resolution
- Problem Solving
- Adaptability and Flexibility
- Detail-oriented
Timeline
Flight Attendant
Piedmont Airlines
03.2026 - Current
Account Specialist CO4 (Recontact Escalations)
Citi Bank
04.2018 - 03.2026
Fraud Investigator CO3 (Costco)
Citi Bank
06.2016 - 04.2018
Flight Attendant Training/Certificate of Completion -
Piedmont Airlines
High School Diploma - General
Dobyns Bennett High School