MISHYKA DENTON
SUMMER FIELD
Summary
To equip myself with the necessary expertise and knowledge to offer good values that will be beneficial to my job, my community and my country.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Sales Representative
No.1 Home Depot
11.2025 - 06.2026
- Assisted customers in selecting home improvement products and solutions.
- Demonstrated product features and benefits to enhance customer understanding.
- Maintained organized displays to showcase promotional items effectively.
- Provided knowledgeable support on installation and maintenance services available.
- Addressed customer inquiries and resolved concerns promptly and professionally.
- Developed key customer relationships to increase sales.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Maintained accurate records of all sales and prospecting activities.
- Analyzed customer feedback to improve products and services.
- Negotiated pricing contracts with customers to maximize profits.
- Identified opportunities for cross-selling additional products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Reset store displays for special events and seasonal merchandise changes.
- Posed as models for advertising, artistic creation and display of goods.
Senior Secretary
Department of Correctional Services & Probation Aftercare Services
03.2025 - 08.2025
- Managed scheduling and coordination of appointments for department staff.
- Coordinated travel arrangements and logistics for departmental meetings and events.
- Developed and maintained filing systems to ensure efficient retrieval of documents.
- Developed systems to ensure that all required paperwork was completed accurately and on time.
- Assisted executive staff with administrative tasks, such as scheduling appointments and coordinating travel arrangements.
- Answered incoming calls and emails promptly.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Ordered office supplies to purchase items and maintain appropriate levels.
- Anticipated leadership needs by preparing or gathering records, reports and correspondence.
Secretary
Ultimate Realtors and Stomo LTD
05.2023 - 06.2023
- Managed appointment scheduling for real estate agents and clients.
- Assisted in preparing marketing materials for property listings.
- Coordinated communication between agents and clients to ensure clarity.
- Handled incoming calls, providing information about properties and services.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Assisted with accounts receivable and accounts payable functions.
- Assisted with special projects or tasks related to departmental functions upon request.
Sales Agent
Alorica
12.2022 - 05.2023
- Educated clients on product features and benefits during calls.
- Collaborated with team members to improve service delivery standards.
- Provided feedback to management on common customer concerns and trends.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Developed relationships with customers by providing excellent customer service.
- Identified opportunities for cross-selling additional products and services.
- Followed up with prospects on a regular basis to ensure satisfaction with services provided.
- Developed strategic relationships with key decision makers at target companies.
- Analyzed data to identify trends in customer behavior and preferences.
Cashier
Lavish Diamond Restaurant
04.2022 - 07.2022
- Operated cash register and processed customer transactions efficiently.
- Handled cash, credit, and gift card payments accurately.
- Assisted in managing inventory by restocking supplies as needed.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collaborated with team members to ensure smooth restaurant operations.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
Education
Institute Of Career Choice
09.2018 - 06.2019
Diploma -
Thompson Town High
09.2010 - 06.2016
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- Time management skills
- Cash Handling
- Customer Relations
- Sales expertise
- Conflict resolution
- Time management
- Attention to detail
- Active listening
- Record keeping
- Records management
Phone
- Mobile, (876) 593-8879
- Mobile, (876) 417-5742
Timeline
Sales Representative
No.1 Home Depot
11.2025 - 06.2026
Senior Secretary
Department of Correctional Services & Probation Aftercare Services
03.2025 - 08.2025
Secretary
Ultimate Realtors and Stomo LTD
05.2023 - 06.2023
Sales Agent
Alorica
12.2022 - 05.2023
Cashier
Lavish Diamond Restaurant
04.2022 - 07.2022
Institute Of Career Choice
09.2018 - 06.2019
Diploma -
Thompson Town High
09.2010 - 06.2016