Mishca L. Grant
Spanish Town
Summary
Proactive and goal-oriented professional with exceptional time management and problem-solving abilities. Recognized for reliability and adaptability, with a quick ability to acquire and implement new skills. Dedicated to enhancing team performance and supporting organizational growth.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Sagility
07.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service - Collection Agent
ADVANTAGE COMMUNICATION LTD
12.2022 - 03.2024
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
Youth Engagement Intern
St. Catherine Youth Innovation Centre
11.2020 - 11.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Maintenance Care
HEART NSTA Trust Portmore
08.2020 - 09.2020
- Summer Programme
Education
Associate of Applied Science - Allied Health Care
University of The Commonwealth Caribbean
Kingston, Jamaica07-2024
High School Diploma -
Eltham High School
Spanish Town, Jamaica07-2020
High School Diploma -
Waterford High School
Portmore, 1406-2016
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Qualifications
- CSEC
- Electronic Document Preparation and Management Grade II
- Family Resource Management Grade III
- NCTVET
- Business Administration, Level 2 On-going
- Data Entry, Level 2
- Marketing and promotion sale, Level 2
- CITY & GUILDS
- Mathematics Stage 3, Pass
- English language Stage 3, Pending
- ASSOCIAIATE DEGREE
- Allied Health Care
Timeline
Customer Service Representative
Sagility
07.2024 - Current
Customer Service - Collection Agent
ADVANTAGE COMMUNICATION LTD
12.2022 - 03.2024
Youth Engagement Intern
St. Catherine Youth Innovation Centre
11.2020 - 11.2022
Maintenance Care
HEART NSTA Trust Portmore
08.2020 - 09.2020
Associate of Applied Science - Allied Health Care
University of The Commonwealth Caribbean
High School Diploma -
Eltham High School
High School Diploma -
Waterford High School
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