Mishaunna Morrison
Jamaica
Summary
Customer Service Professional with 6 years of proven experience delivering high-quality support and resolving customer concerns with efficiency and care. Skilled at providing clear, accurate information and personalized solutions to meet customer needs and enhance satisfaction. Known for staying positive and composed in challenging situations, using strong problem-solving and adaptability to turn issues into opportunities for service excellence. Excellent communicator with a focus on active listening, empathy, and relationship-building to drive customer loyalty and long-term success.
Overview
6
6
years of professional experience
Work History
E- Commerce Sales Development Customer Representative
Curio Brands
08.2023 - 06.2025
- Managed an average of 50+ inbound customer interactions per day via phone, email, and chat, consistently maintaining a 95%+ customer satisfaction rating.
- Assisted customer's using a detailed ticket handling system where I handled emails, outbound and inbound calls
- Maintained a high level of professionalism and empathy during customer interactions, especially in challenging situations.
- Maintained accurate records of all client interactions through diligent use of CRM systems, allowing for targeted follow-ups and efficient customer history referencing.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Contributed to the development of departmental strategies aimed at enhancing the overall customer experience.
- Resolved concerns with products or services to help with retention and drive sales.
Technical Support Representative
Point And Pay
08.2021 - 08.2023
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
- Responded promptly to incoming sales leads and requests for technical support.
Payment Collection
Point And Pay
11.2019 - 08.2021
- Contacted customers about payment collection and invoicing information.
- Expedited payment collection by promptly generating accurate invoices for customers.
- Managed customer accounts effectively, ensuring accurate billing information and timely payment collection.
- Streamlined billing processes for improved accuracy in invoice generation and payment collection.
- Assisted with order processing, invoice generation, and payment collection for a seamless purchasing experience.
- Expedited payment collection by consistently following up on overdue accounts and sending payment reminders.
- Collaborated with cross-functional teams to resolve discrepancies in invoicing, ensuring prompt payment collection.
Medicare Insurance Representative
Humana
06.2019 - 09.2019
- Resolved escalated customer issues promptly and professionally, restoring confidence in our services while preserving brand reputation.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Implemented strategies to optimize cross-selling opportunities among existing customers, driving revenue growth.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Supervised insurance claims for equitable resolutions on behalf of both client and insurer.
- Collaborated with agents to develop customized insurance solutions for clients, improving client satisfaction and loyalty.
Education
Bachelor of Science - International Relations
The University of The West Indies, Mona
02.2023
High School Diploma -
Convent Of Mercy Academy
06.2019
Skills
- Typing Speed- 60 Wpm
- Payment Processing
- Technical support
- CRM Software
- Active Listening
- Problem-solving abilities
- Customer Service
- Google Suite
- Microsoft Office Suite
- Live chat support
- Customer Relationship Management (CRM)
- Customer Relations
Timeline
E- Commerce Sales Development Customer Representative
Curio Brands
08.2023 - 06.2025
Technical Support Representative
Point And Pay
08.2021 - 08.2023
Payment Collection
Point And Pay
11.2019 - 08.2021
Medicare Insurance Representative
Humana
06.2019 - 09.2019
High School Diploma -
Convent Of Mercy Academy
Bachelor of Science - International Relations
The University of The West Indies, Mona
Similar Profiles
Daniela DaviesDaniela Davies
Complex Director of Catering & Events at Casa Marina Key West, Curio Collection by Hilton & The Reach Key West, Curio Collection by HiltonComplex Director of Catering & Events at Casa Marina Key West, Curio Collection by Hilton & The Reach Key West, Curio Collection by Hilton
LY HUYNH THU HALY HUYNH THU HA
Front Desk Attendant at The Candler Hotel Atlanta, Curio Collection by HiltonFront Desk Attendant at The Candler Hotel Atlanta, Curio Collection by Hilton
Joel David Ramos VelázquezJoel David Ramos Velázquez
Doorman at Hotel Del Coronado, Curio Collection By HiltonDoorman at Hotel Del Coronado, Curio Collection By Hilton
Ariel WynnAriel Wynn
Visual Commercial at ZaraVisual Commercial at Zara
Bertin BravoBertin Bravo
Building Maintenance Worker at 200 W108st Housing Corp.Building Maintenance Worker at 200 W108st Housing Corp.