Mikayla Mcfarlane
Savanna la Mar,Jamaica
Summary
Customer Service Representative with experience in managing client interactions across diverse sectors. Enhanced customer satisfaction through effective resolution of inquiries and complaints while ensuring adherence to service standards. Delivered efficient front desk operations, including reservation processing, billing inquiries, and payment handling.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Hotel commingle
Savanna la mar
01.2026 - 08.2026
- Checked in guests and verified identification, reservations, and payment details
- Greeted hotel guests at front desk with professional, friendly service
- Managed guest check-outs and processed folio balances accurately
Customer Service Representative
Eye Plus Optical Center
Savanna la Mar
09.2025 - 12.2025
- Addressed customer concerns and resolved complaints with professionalism
- Coordinated appointments and maintained accurate customer records to ensure seamless service delivery
- Executed payment processing and managed billing transactions to facilitate efficient customer transactions
- Addressed customer concerns and resolved complaints with professionalism, enhancing customer satisfaction
- Upheld a welcoming and organized front-desk environment
Customer Service Representative & Reservation Specialist
Itel
Montego Bay
04.2024 - Current
- Processed reservations and service requests with precision
- Managed inbound and outbound customer calls, ensuring timely resolution of inquiries
- Delivered comprehensive product and service information to customers
- Resolved customer complaints swiftly, enhancing overall customer satisfaction
- Oversaw billing inquiries and updated accounts to maintain accurate customer records
Customer Service Representative
Radius Global Solutions
Montego Bay
01.2022 - 09.2024
- Responded to customer inquiries and addressed concerns
- Processed payments and reviewed account details to ensure accuracy and customer satisfaction
- Facilitated complaint resolution and account adjustments
- Resolved complaints and adjusted accounts to enhance customer experience and retention
Customer Service Representative
R and D Meats
Savanna la Mar
09.2021 - 01.2022
- Managed payment processing and resolved billing inquiries efficiently
- Resolved customer concerns promptly and complaints decisively
- Guided customers through order processes, ensuring clarity and satisfaction
Education
High school -
Belmont Academy
None -
Savanna-la-Mar Primary School
Savanna la MarSkills
- Reservation systems
- Reservation handling
- Payment processing
- Billing inquiries
- Account updates
- Guest services
- Client relations management
- Problem solving
- Attention to detail
- Conflict resolution
Personal Information
Title: Customer Service Representative
CUST
Title: Customer Service Representative
Timeline
Front Desk Agent
Hotel commingle
01.2026 - 08.2026
Customer Service Representative
Eye Plus Optical Center
09.2025 - 12.2025
Customer Service Representative & Reservation Specialist
Itel
04.2024 - Current
Customer Service Representative
Radius Global Solutions
01.2022 - 09.2024
Customer Service Representative
R and D Meats
09.2021 - 01.2022
High school -
Belmont Academy
None -
Savanna-la-Mar Primary School