Mikailah Robinson
Coleyville District
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Barista/ Customer Service Representative
Tidewater
06.2021 - 09.2021
- Operated espresso machines and commercial coffee brewers to create beverages.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained regular and consistent attendance and punctuality.
Sales Assistant/ Customer Service Representive
Christiana Pharmacy and Book Store
03.2021 - 06.2021
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
High School Diploma -
Knox College
Spauldings07-2019
Skills
- Opening and closing duties
- Coffee expertise
- Up-selling
- Soft selling
- Excellent memory
- Cash register operation
- Point of sale operation
- Problem-solving
- Cash handling
- Basic math
- Multitasking and organization
- Speedy and efficient
- Performance improvement
- Sales expertise
- POS system operation
- Clear communication
- Time management
- Decision-making
Timeline
Barista/ Customer Service Representative
Tidewater
06.2021 - 09.2021
Sales Assistant/ Customer Service Representive
Christiana Pharmacy and Book Store
03.2021 - 06.2021
High School Diploma -
Knox College
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