Mieka Rhoden
St.Catherine,Jamaica
Summary
Dynamic marketing and customer service professional with experience at IBEX Global and Dbsubs. Proven ability to enhance customer satisfaction through effective problem-solving and teamwork. Skilled in food safety and meal preparation, I successfully trained new employees, fostering a collaborative environment that improved overall team performance and customer loyalty.
Detail-oriented food service professional with experience. Accustomed to interacting with guests to determine specific needs and executing food preparation tasks to meet demand. Offers top-notch customer service.
Overview
6
6
years of professional experience
Work History
Sandwich Artist
Dbsubs (Subway)
04.2024 - 12.2024
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Kept workplace clean and organized in line with restaurant policies.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Prepared and presented food in compliance with health and safety guidelines.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Operated cash register and handled transactions accurately, ensuring smooth checkout process.
- Trained new employees in sandwich preparation and customer service excellence, raising team performance.
Marketing Assistant
Confectionery And Snacks Jamaica Limited
01.2022 - 04.2024
- Developed innovative and targeted collateral to support overall branding objectives.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
- Conducted thorough market research to identify target audience segments, tailor messaging, and optimize campaigns accordingly.
- Improved product marketing objectives by constructing communication initiatives and branding strategies to increase client outreach.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
Customer Service Representative
IBEX Global
10.2018 - 01.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Certificate Level 2 - Customer Service
Heart Trust NTA
Kingston, Jamaica08-2021
Caribbean Examinations Council -
Gc Foster College
Spanish Town, Jamaica07-2020
High School Diploma -
Innswood High School
Spanish Town, Jamaica07-2012
Skills
- Quality control measures
- Willingness to learn
- Cleaning and sanitization
- Cleaning and organization
- Food safety
- Teamwork and collaboration
- Multitasking and prioritizing
- Safe food handling
- Meal preparation
- Cleanliness and hygiene
- Customer service
- Time management
- Food preparation
- Food presentation techniques
- Product stocking and rotation
Timeline
Sandwich Artist
Dbsubs (Subway)
04.2024 - 12.2024
Marketing Assistant
Confectionery And Snacks Jamaica Limited
01.2022 - 04.2024
Customer Service Representative
IBEX Global
10.2018 - 01.2022
Certificate Level 2 - Customer Service
Heart Trust NTA
Caribbean Examinations Council -
Gc Foster College
High School Diploma -
Innswood High School
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