Mieka Rhoden
55 Dudley Drive Gutters Bushy Park P.O St.Catherine Jamaicia
Summary
Proven Sandwich Artist at Dbsubs(subway) excelled in delivering top-notch customer service and maintaining high sanitation standards. Adept at cash handling and effective multitasking, I boosted service speed through teamwork and stellar time management. My reliability and keen problem-solving skills ensured smooth operations and customer satisfaction.
Offering positive attitude and willingness to learn and grow in fast-paced environment. Brings basic understanding of food hygiene and safety practices, along with skills in sandwich assembly and customer service. Ready to use and develop food preparation and customer interaction skills in sandwich artist role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sandwich Artist
Dbsubs(subway)
04.2024 - 12.2024
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
Housekeeper
Clarion Pointe
05.2024 - 09.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Marketing Assistant
Confectionery And Snacks Jamaica Limited
01.2022 - 04.2024
- Created engaging content for Pinterest, Facebook, and Instagram.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Updated spreadsheets with statistical, financial and non-financial information.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Strengthened brand identity with consistent messaging across various platforms including print, digital, and social media channels.
- Improved website traffic, monitoring analytics data to inform adjustments to content strategy and search engine optimization efforts.
- Supported content creation for corporate social responsibility initiatives to strengthen brand reputation.
- Proofread marketing collateral ahead of printing to eliminate errors.
Customer Service Representative
IBEX Global
10.2019 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Certificate - Customer Service
Heart Trust NTA
Kingston, Jamaica08-2021
GED -
Gc Foster College
Spanish Town, Jamaica07-2020
Business Administration
Innswood High School
Spanish Town, Jamaica07-2012
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Cleaning and organization
- Reliability and punctuality
- Food preparation
- Cash handling proficiency
- Effective multi-tasking
Accomplishments
- Completed an average of over 100-150 orders per shift.
- Suggested actionable improvements to training policies resulting in increased employee retention.
- Gained repeated assertions of positive feedback through customer reviews.
- Recognized by management for great customer service.
- Promoted from Sandwich Artist to supervisor.
- Improved overall preparation speed by 100% in the first three months of employment.
Certification
Customer Service
- Customer Service Level 2
Languages
English
Full Professional
Timeline
Housekeeper
Clarion Pointe
05.2024 - 09.2024
Sandwich Artist
Dbsubs(subway)
04.2024 - 12.2024
Marketing Assistant
Confectionery And Snacks Jamaica Limited
01.2022 - 04.2024
Customer Service Representative
IBEX Global
10.2019 - 01.2022
Certificate - Customer Service
Heart Trust NTA
GED -
Gc Foster College
Business Administration
Innswood High School
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