Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MICKHAELIA JONES

GREEN ISLAND

Summary

Dedicated and team-oriented professional with strong organizational skills, a passion for collaboration, and a commitment to providing outstanding customer experiences. Thrives in fast-paced environments, effectively manages multiple responsibilities, and works seamlessly with colleagues to ensure smooth operations and high levels of guest satisfaction.

Overview

6
6
years of professional experience

Work History

Floor Supervisor

Princess Resort
01.2023 - 01.2024
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
  • Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.

Bartender

Palm Courts Sport Bar
01.2021 - 10.2021
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Served high customer volumes during special events, nights, and weekends.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Maintained impeccably clean, attractive and well-stocked bar area.

Waitress

Couples Negril
01.2018 - 12.2020
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Education

High School Diploma -

Newell High School
St. Elizabeth, Jamaica
06-2018

Skills

  • Quality controls
  • Stock management
  • Task delegation
  • Multi tasking
  • Customer relations
  • Customer satisfaction
  • communication

Languages

English
Native language

Timeline

Floor Supervisor

Princess Resort
01.2023 - 01.2024

Bartender

Palm Courts Sport Bar
01.2021 - 10.2021

Waitress

Couples Negril
01.2018 - 12.2020

High School Diploma -

Newell High School

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MICKHAELIA JONES