Mickella Clarke
Falmouth,Jamaica
Summary
I am a seasoned Customer Care Supervisor with comprehensive background in customer service and team management. Known for improved efficiency, problem-solving skills, and ability to deliver high-quality customer service. Strengths include training staff, handling complex situations with grace, and leading by example to create positive work environments. Previous roles resulted in enhanced customer satisfaction and increased employee motivation.
Overview
12
12
years of professional experience
Work History
Customer Care Supervisor
Conduent
Montego Bay, St. James
06.2020 - 07.2025
- Company Overview: United Parcel Service Account
- United Parcel Service Account
Customer Care Supervisor
Conduent
Montego Bay, St. James
09.2018 - 05.2020
- Company Overview: Delta Air Lines Account
- Delta Air Lines Account
Quality Assurance Analyst
Montego Bay, St. James
01.2017 - 09.2018
Customer Care Representative
Montego Bay, St. James
05.2016 - 01.2017
Teacher
The Learners Centre
Montego Bay, St. James
10.2013 - 04.2016
Education
Bachelor of Science - Accounting And Financial Management
University of the Commonwealth Caribbean
Montego Bay, St. James 11-2022
High School -
Cambridge High School
Montego Bay, St. James 07-2013
Skills
- Good Communication Skills
- Excellent attention to detail
- Ability to work independently
- Ability to work in a team
- Able to adhere to company’s Policies and Procedures
- Able to respond quickly in emergency situations
- Customer service
- Team leadership
- Quality assurance
- Performance metrics
- Customer relationship management
- Conflict resolution
- Employee training
- Time management
- Critical thinking
References
Available upon request
Key Qualifications
- CXC- Integrated Science, 1
- English A, 2
- English B, 2
- Human and Social Biology, 3
- Visual Arts, 3
- Biology, 3
Timeline
Customer Care Supervisor
Conduent
06.2020 - 07.2025
Customer Care Supervisor
Conduent
09.2018 - 05.2020
Quality Assurance Analyst
01.2017 - 09.2018
Customer Care Representative
05.2016 - 01.2017
Teacher
The Learners Centre
10.2013 - 04.2016
Bachelor of Science - Accounting And Financial Management
University of the Commonwealth Caribbean
High School -
Cambridge High School
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