MICHELE FEARON
St.Catherine,Lot 25 5E G.Portmore
Summary
Detail-oriented Medical Billing Officer with extensive experience in administration, staff supervision, and customer service. Proven ability to manage invoicing and accounts receivable while training staff effectively. Committed to fostering a positive workplace and delivering high-quality support in a hospital environment.
Overview
23
23
years of professional experience
Work History
Medical Billing Officer
The University of the West Indies (UWI)
01.2026 - Current
- Processed insurance forms and patient billing information to ensure timely reimbursement.
- Assisted with patient admissions and ensured accurate billing and collection documentation.
- Maintain accuracy and confidentiality when handling patient and financial information.
- Utilized computerized hospital system for efficient processing of patient billing information and final bills.
Administrative Manager
Jamaica Transport Service (JTS)
01.2008 - 01.2024
- Managed staff welfare and implemented training programs to enhance motivation and work output.
- Processed accounting transactions and invoices for staff and business associates, ensuring accuracy and timeliness.
- Managed staff welfare and implemented staff training that improved motivation and work output.
- Managed accounts payable and receivable, following up on outstanding invoices and maintaining accurate customer information.
Customer Service Supervisor / Dispatcher
Jamaica Transport Service (JTS)
01.2004 - 01.2008
- Resolved customer complaints regarding drivers and staff efficiently and courteously, enhancing customer satisfaction.
- Coordinated dispatch of customer requests via telephone and WhatsApp, ensuring timely service delivery.
- Assisted in promoting staff welfare through various support initiatives., Managed daily company accounting tasks to ensure financial accuracy., Coordinated purchasing activities to ensure timely procurement of supplies. and Handled office administration tasks to ensure smooth daily operations..
Education
BSc. Degree - Human Resource Management
University College of the Caribbean
08-2012
Associate Degree - Business Administration
University College of the Caribbean
08-2009
Skills
- Medical coding
- Billing Documentation
- Insurance Claim Processing
- Customer relationship management
- Time Management
- Multitasking
- Word and Excel
- Teamwork
- Staff training
- Active Listening
- Written communication
Personal Information
Title: Human Resources | Administration | Customer Service
Accomplishments
- Customer Feedback System — Implemented a customer feedback system that resulted in improved driver service.
- Sales Promotion — Implemented a 10% discount promotion for out-of-town travel; JTS recorded a 25% increase in sales between 2017 and 2018.
- Staff Training — Implemented staff training in July 2018, contributing to improved work ethics and productivity.
- Employee of the Year — Awarded Employee of the Year in January 2019.
Timeline
Medical Billing Officer
The University of the West Indies (UWI)
01.2026 - Current
Administrative Manager
Jamaica Transport Service (JTS)
01.2008 - 01.2024
Customer Service Supervisor / Dispatcher
Jamaica Transport Service (JTS)
01.2004 - 01.2008
BSc. Degree - Human Resource Management
University College of the Caribbean
Associate Degree - Business Administration
University College of the Caribbean