Michail Hackett
Montego Bay
Summary
Focused professional with 7 years of experience and a proven knowledge of conflict resolution, customer communications, and customer satisfaction. Aiming to leverage my skills to successfully fill the opening role at your company.
Human Resources Recruiter with 3 years of experience leading cultural change through staffing and business unit realignment. Collaborative and proactive advisor to senior leaders. Highly-skilled in communications, mentoring, vetting potential employees and building teams with diverse skill sets.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior HR Recruiter/ Senior Recruiter
Advanced Call Center Technologies LLC
09.2021 - 04.2025
- Develops, facilitates, and implements all phases of the recruitment process
- Collaborates with department managers to identify and draft detailed and accurate job descriptions and hiring criteria
- Identifies and implements efficient and effective recruiting methods and strategies based on the available role, industry standards, and the needs of the organization
- Assists with job posting and advertisement processes
- Screens applications and selects qualified candidates
- Schedules interviews; oversees preparation of interview questions and other hiring and selection materials
- Assists with the interview process, attending and conducting interviews with managers, directors, and other stakeholders
- Collaborates with the hiring manager and/or other human resource staff during the offer process, identifying and recommending salary ranges, incentives, start dates, and other pertinent details
- Ensures compliance with federal, state, and local employment laws and regulations, and company policies
- Attends and participates in college job fairs and recruiting sessions
- Performs other duties as assigned.
- Maintained up-to-date knowledge of industry trends and labor market data to inform recruitment strategies accordingly.
- Enhanced candidate pipeline by utilizing various sourcing strategies, including social media, networking events, and job postings.
- Operated and maintained applicant tracking and candidate management systems.
- Implemented targeted diversity recruitment strategies, resulting in a more inclusive workforce and fostering a positive company culture.
- Managed full-cycle recruiting process including job posting optimization, resume screening, phone interviews, candidate assessments, reference checks, offer negotiation and onboarding coordination.
HR ADMINISTRATOR/ HR RECEPTIONIST
Advanced Call Center Technologies LLC
09.2021 - 09.2022
- Organize and maintain personnel
- Prepare HR documents, like employment contracts and new hire guides
- Revise company policies
- Liaise with external partners, like insurance vendors, and ensure legal compliance
- Create regular reports and presentations on HR metrics
- Answer employee's queries about HR-related issues
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Assist payroll department by providing relevant employee information
- Arrange travel accommodations and process expense forms
- Participate in HR projects
- Help organize a job fair event
- Taking minute for Disciplinary Hearings
- Organizing meetings and taking minutes
- Coordinating logistics for new hire orientation
- Greet and direct visitors, assist with appropriate paperwork, and resolve routine issues related to Human Resource office functions
- Accept, screen and route telephone calls concerning activities and operations of the office, directing inquiries as appropriate and/or providing information.
- Collaborated with management to identify staffing needs and develop workforce planning strategies, resulting in optimized personnel resources allocation.
- Monitored labor laws and regulations compliance to protect employers from litigations and employees from discrimination and harassment.
- Assisted in the development of workplace policies that effectively addressed issues such as harassment prevention, equal opportunity employment, and workplace safety.
DATA ENTRY ANALYST
Radius Global Solutions
03.2021 - 09.2021
- Preparing and sorting documents for data entry
- Entering data into database software and checking to ensure the accuracy of the data that has been inputted
- Resolving discrepancies in information and obtaining further information for incomplete documents
- Creating data backups as part of a contingency plan
- Responding to information requests from authorized members
- Testing new database systems and software updates.
Sales Associate/Sales Representative
Conduent Call Center
11.2017 - 02.2021
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Contributed to positive team culture, driving motivation and productivity among peers.
SALES REPRESENTATIVE
Advance Call Center Technology
09.2016 - 09.2017
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Implemented CRM tools to track customer interactions and sales progress.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
RECEPTIONIST
St. James Parish Council
06.2016 - 08.2016
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
- Hear and resolve complaints from customers or the public.
- File and maintain records.
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
- Schedule appointments and maintain and update appointment calendars.
- Analyze data to determine answers to questions from customers or members of the public.
- Keep a current record of staff members' whereabouts and availability.
Education
Professional Pilot Program - Aviation Mechanics
L3HARRIS FLIGHT ACADEMY/L3A
Sanford, FL10.2019
High School Diploma -
HARRISON MEMORIAL HIGH SCHOOL
Montego Bay, St. James11.2016
Skills
- Great Personality
- Active Listening
- Microsoft Office Suite
- Maneuvering Cessna 172P
- Verbal Communication
- Written Communication
- Interpersonal Skills
- Negotiation Tactics
- Sourcing Strategies
- Proactive
- Independent
- Initiative
- Time Management
- Meeting Deadlines
- Familiarity with Hiring Laws
- Applicant-Tracking Software
- Receptionist Skills
- Customer Service
- Data Analysis
- Recruitment
- Talent Acquisition
- Cross-Functional Teamwork
- Pre-Employment Screening
- Sales expertise
- Sales presentations
- Sales closing
- Product and service knowledge
- Relationship building
- Interpersonal communication skills
- Customer relationship building
- Customer relations
- Negotiation tactics
Certification
- Student Pilot License
- Commercial Pilot License - (Pending)
- Valid Driver's License and owner of a reliable motor vehicle.
Timeline
Senior HR Recruiter/ Senior Recruiter
Advanced Call Center Technologies LLC
09.2021 - 04.2025
HR ADMINISTRATOR/ HR RECEPTIONIST
Advanced Call Center Technologies LLC
09.2021 - 09.2022
DATA ENTRY ANALYST
Radius Global Solutions
03.2021 - 09.2021
Sales Associate/Sales Representative
Conduent Call Center
11.2017 - 02.2021
SALES REPRESENTATIVE
Advance Call Center Technology
09.2016 - 09.2017
RECEPTIONIST
St. James Parish Council
06.2016 - 08.2016
High School Diploma -
HARRISON MEMORIAL HIGH SCHOOL
Professional Pilot Program - Aviation Mechanics
L3HARRIS FLIGHT ACADEMY/L3A
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