Michael Williams
Kingston,Jamaica
Summary
I am a highly experienced IT professional with over 15 years of expertise in systems administration and IT management. Adept at leading complex projects, optimizing network performance, and implementing robust security protocols. A results-driven leader skilled in IT governance, project management, and team mentorship, committed to delivering innovative and efficient technological solutions and ensuring optimal system performance across business environments.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Senior Systems Administrator (Supervisor)
United States Embassy, Kingston
01.2008 - 11.2024
- Directed and supervised a team of system administrators and end user support staff, ensuring the successful execution of IT projects and efficient day-to-day operations.
- Managed network setup, documentation, and configuration optimization for LAN/WAN and cloud-based applications.
- Conducted regular security audits and compliance checks to uphold US Department of State security standards.
- Managed IT change requests as the Change Manager for local Information Technology Change Control Board (ITCCB) requests, ensuring minimal disruption during changes.
- Provided training and support for new software applications and system updates.
- Oversaw the purchase and cost analysis of IT resources, such as network servers and peripherals.
- Successfully executed system upgrades at US Embassy – Kingston, including migration from Windows 2003 to Windows 2008 R2 and Windows 7 to Windows 10.
- Recognized with multiple awards for exemplary service and contributions to IT.
System Administrator Support Specialist
United States Agency for International Development (USAID)
10.1995 - 12.2007
- Managed operational activities of AIDNET(LAN) within sensitive but unclassified environments.
- Led ICT projects aligned with Department of State security guidelines, focusing on system reliability and data protection.
- Developed and maintained strong partnerships with third-party vendors and stakeholders.
- Conducted hardware and software audits to maintain security and operational standards.
Education
MSc. - Computer-based Management (Computer Security specialization)
University of Technology
01.2018
BSc. - Computer Science with a Minor in Management Studies
University of Technology
01.2006
Diploma - Computer Studies and computer science
Skills
- IT Infrastructure Management
- Network Security & Compliance
- Project Leadership
- Customer Service Excellence
- Vendor & Procurement Management
- Team Leadership & Mentorship
- Microsoft Active Directory
- Exchange
- Windows Server
- Oracle Database
- PKI
- Network security monitoring
- Patch management
- Virtualization platforms
- Cloud service tools
- Device management systems
- Azure
- Entra ID
- M365
- Intune
- Hyper-V
- Vmware
- Veeam
- Backupify
- Symantec Backup Exec
- SAN
- NAS
- ISCSI
- Dell EqualLogic
- NetApp
- PureStorage
- Synology
- Microsoft Teams
- OneDrive
- SharePoint
- Zoom
- Cisco VoIP
- Power BI
- Power Automate
- UIPath
- Disaster Recovery Planning
- ITIL
- IT Risk Management
- IT Project Management
- ServiceDesk
- Dell Servers
- HP Servers
- Switches
- Routers
- Various Printers
- Various Workstations
- Linux
- RedHat
- Group Policy
- SCCM
- SQL
- MySQL
- DNS
- DHCP
- PowerShell
- Remote Desktop Services
- RemoteApp
- Cacti
- Observium
- SmokePing
- Lansweeper
Certification
- Microsoft Certified IT Professional (MCITP)
- Microsoft Certified Solutions Associate (MCSA)
- CompTIA Security+
- Systems Administration Cybersecurity Training (U.S. Department of State)
- Security+
- MCP
- MCSA
- MCSE
Professional Technical Skills
On-site virtualized and physical systems. Public cloud and hybrid systems., Security audits, risk mitigation and adherence to Cybersecurity standards., IT project planning and execution, change management, and stakeholder engagement., User training, technical support, and high-level troubleshooting., Vendor negotiations, equipment procurement, and inventory management., Supervising teams, performance evaluation, talent development and succession planning.
Timeline
Senior Systems Administrator (Supervisor)
United States Embassy, Kingston
01.2008 - 11.2024
System Administrator Support Specialist
United States Agency for International Development (USAID)
10.1995 - 12.2007
MSc. - Computer-based Management (Computer Security specialization)
University of Technology
BSc. - Computer Science with a Minor in Management Studies
University of Technology
Diploma - Computer Studies and computer science
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