Michael Salmon
IT Support Specialist
Montego Bay,Saint James
Summary
Detail-oriented and customer-focused IT professional seeking an entry-level IT Help Desk position. Possesses strong technical troubleshooting skills and excellent interpersonal abilities to provide efficient and effective IT support to end-users.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
Work History
Group Leader
Market Track LLC
Montego Bay
11.2016 - 12.2023
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Reviewed daily requirements and forecasts and delegated work for optimal coverage.
- Trained new team members by relaying information on company procedures and safety requirements.
- Attended staff development meetings and workshops and applied information from those events into daily activities.
- Delegated tasks strategically and monitored progress for timely completion.
- Monitored team performance to identify productivity improvement opportunities.
- Supported staff with developing professional skills and abilities, uplifting team performance.
Research Associate
Market Track LLC
Montego Bay
04.2016 - 11.2023
- Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns.
- Helped team meet regulatory requirements by coordinating documentation and filings.
- Reviewed completed reports for proper formatting, grammar, and sentence structure.
Moderator
Modsquad
Remote
12.2022 - 02.2023
- Responded to and engaged with customers through Zendesk to resolve issues through tickets, dealing with over 50 tickets per day.
- Complied with corporate confidentiality policies and handled customer information properly to guarantee information security.
- Remained up-to-date on workflow changes, operational guidelines and community standards to implement correct policies.
- Investigated and resolved complex content issues to achieve turnaround times and standards of quality.
- Gathered customer feedback to report to leadership team and facilitate further action.
Education
High School Diploma - Mechanical Technology
Herbert Morrison Technical High School
Montego Bay, Jamaica 09.2009 - 06.2016
Skills
Microsoft OfficeTime Management
Technical Troubleshooting
Problem SolvingIT Knowledge
Customer ServiceTeamwork
Documentation
Ticketing System (Zendesk, JIRA)
Certification
CompTIA A+ (Pending)
Timeline
Moderator
Modsquad
12.2022 - 02.2023
Group Leader
Market Track LLC
11.2016 - 12.2023
Research Associate
Market Track LLC
04.2016 - 11.2023
High School Diploma - Mechanical Technology
Herbert Morrison Technical High School
09.2009 - 06.2016