Michael Palmer
Summary
Proven to enhance client satisfaction and operational efficiency at B.P. Erskine, Brown & Company, Attorneys-at-Law, I bring a robust skill set in legal research and team leadership. Leveraging expertise in legal analysis and dispute resolution, I've significantly contributed to streamlining case management processes, demonstrating a keen ability for problem resolution and driving positive outcomes. Additionally, I am a great asset for business expansion given my bilingual capabilities and brilliant ideas for efficient and effective business planning and development.
Overview
4
4
years of professional experience
Work History
Student NMLSSA Representative
Norman Manley Law School Student Association
09.2022 - 05.2024
- Increased student satisfaction by addressing and resolving complaints in a timely manner.
- Handled student complaints quickly and professionally to restore student confidence and prevent loss of business.
- Enhanced law school's reputation by providing exceptional student service and support.
- Developed and maintained positive student relations and coordinated with team members to properly handle requests and questions.
- Developed comprehensive reports, enabling management to make informed decisions based on accurate data analysis.
Legal Intern
Norman Manley Law School Legal Aid Clinic
09.2023 - 04.2024
- Attended court hearings, developing a deeper understanding of trial procedures and advocacy strategies.
- Managed case files efficiently, ensuring easy accessibility for attorneys when needed.
- Organized legal filing system to maximize efficiency.
- Reviewed legal information and proofed documentation for errors.
- Proofread legal documents before submission to courts or opposing counsel; reducing errors that could potentially harm our clients'' interests.
- Performed legal and general research, drafting memoranda, and correspondence.
- Sorted legal documents, filing and case materials in clear, orderly systems.
- Drafted and reviewed contracts, ensuring accuracy and compliance with relevant laws.
- Maintained strict confidentiality with sensitive information related to client matters; preserving trust between the firm and its clients.
- Shadowed experienced lawyers during client meetings, gaining valuable insight into attorney-client relationships and effective communication techniques.
- Conducted extensive legal research for complex cases, resulting in favorable settlements.
- Organized discovery materials for efficient review by attorneys, saving time and resources during case preparation.
- Participated in client consultations, helping to address their concerns and provide valuable information regarding their cases.
- Supported the legal team in document review processes, identifying critical information pertinent to ongoing cases.
- Collaborated with fellow interns on group projects, fostering a positive team environment and enhancing productivity.
- Attended depositions and court proceedings and prepared summaries on cases.
- Updated clients regularly on case progress through written correspondence or phone calls under attorney supervision; maintaining excellent communications that resulted in satisfied clients.
- Filed legal documents promptly and accurately with local, state and federal courts.
- Drafted, received and tracked due diligence checklists.
- Conducted initial client interviews, gathering facts and preparing case summaries.
- Analyzed statutes and regulations relevant to specific cases; providing additional context necessary for successful arguments.
- Prepared accurate pleadings, motions and briefs for review by partner attorneys.
- Interviewed and communicated with clients via phone or email.
- Assisted in developing processes to expedite legal procedures.
- Supported the firm''s pro bono initiatives, dedicating time and effort to provide quality legal services to underprivileged clients.
- Contributed to the development of internal policies and procedures within the firm, streamlining operations for increased efficiency.
- Enhanced client satisfaction by providing thorough legal research and drafting comprehensive memos.
- Prepared detailed case summaries for supervising attorneys'' review, enabling them to make informed decisions about litigation strategy quickly.
- Summarized deposition transcripts and case materials for senior review.
- Interpreted and relayed legal information in clear format for clients.
- Assisted attorneys in preparing for trials, contributing to successful case outcomes.
- Coordinated with expert witnesses for case preparation; facilitating strong testimonies that solidified case arguments.
- Assessed case dockets to prepare and provide appropriate legal advice.
- Compiled exhibits for use during trial presentations; aiding attorneys in effectively illustrating key evidence to persuade judges or juries.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Developed polished motions and briefs to support litigation processes and court proceedings.
- Wrote and filed pleadings with [Type] court on schedule to maximize case success.
- Contacted clients to schedule appointments and discuss progress of cases.
- Produced legal documents such as briefs, pleadings and appeals.
- Communicated pertinent information to clients via phone, email, and mail.
- Interviewed clients to obtain information relevant to cases.
- Assisted attorneys with reviewing and organizing witness reports.
- Revised and finalized letters, briefs, and memos.
- Collaborated with attorneys to develop strategies for each case.
- Attended court hearings and depositions to take notes and document proceedings.
- Researched and analyzed legal issues and cases to provide accurate advice to clients.
- Researched statutes, decisions, legal articles, and codes.
Paralegal
B.P. Erskine, Brown & Company, Attormeys-at-Law
05.2023 - 08.2023
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Edited and proofread legal documents to verify accuracy.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
Legal Secretary
Michael Palmer & Co., Attorneys-at-Law
05.2020 - 08.2022
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Organized files for court proceedings.
- Answered and directed calls using multi-line switchboard.
- Organized and maintained an efficient electronic filing system for easy access to critical documents and data.
- Received and placed telephone calls to clients and prospective clients.
- Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
- Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Screened telephone calls and forwarded to appropriate departments.
- Filed documents with courts on behalf of attorney.
- Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions.
- Reduced errors in legal documents by implementing thorough proofreading processes.
- Created, indexed, and maintained client binders.
- Scheduled all appointments, appearances and briefings.
- Developed and maintained filing and retrieval systems.
- Scheduled and made appointments for [Number] attorneys.
- Enhanced attorney productivity with proficient management of case files and schedules.
- Diligently edited legal correspondence for grammar and spelling.
- Improved client satisfaction by providing timely and accurate legal document preparation.
- Developed strong relationships with court personnel to ensure smooth filing processes and adherence to regulations.
- Created and printed legal documents for attorneys to review.
- Aided in negotiation preparations through diligent research of opposing parties'' positions and potential solutions.
- Prepared and processed invoices for attorney billing.
- Completed data entry of legal documents into electronic filing systems.
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
- Composed contracts, pleadings and motions in accordance with established guidelines.
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
- Planned and organized internal and external events, meetings and conferences.
- Conducted research on legal cases and prepared summaries for attorneys.
- Researched and identified legal precedents and statutes.
- Generated documents and presentations using large repertoire of software programs.
- Streamlined office procedures for increased efficiency in handling legal matters.
Education
Legal Education Certificate (L.E.C.) - Law Practice And Procedure
Norman Manley Law School
Kingston09.2024
Bachelors of Law (L.L.B) (Hons.) - Law
University of The West Indies, Mona
Kingston, Jamaica11.2022
Skills
Legal Analysis
Legal Advice
Legal Research
Dispute Resolution
Legal writing
Contract drafting
Document Review
Data privacy
Ethics management
Commercial awareness
Fund Accounting Software expert
Idea Development and Brainstorming
Computer Skills
Documentation And Reporting
Bilingual
Good Judgment
Team Leadership
Problem Resolution
Project Planning
Decision-Making
Preventive Maintenance
Administration and Reporting
Budget Administration
Lead Generation
Technical Proficiency
Litigation Management
Customer Service
Negotiation and Conflict Resolution
Team Development
Negotiation
Training and Development
Teamwork and Collaboration
Business Planning
Needs Assessment
Business Administration
Work Planning and Prioritization
Financial Management
Professional and Courteous
Customer Relationship Management
Managing Operations and Efficiency
Emergency Response
Goal Setting
Fiscal Management
Staff Management
Performance reviewing
Human Resources Management
Business Analysis and Reporting
Employee Development
Schedule oversight
Shift Scheduling
Budget Management
Performance Evaluations
Process Improvement
Accomplishments
- Three-time Flaming Fist Karate Martial Artist Champion
- Burger King Debating Competition Finalist, 2018
- President of the Debating and Oratorical Society, 2014-2019
- Vice President of the Spanish Club, 2017-2019
- School Representative at the Spain Economy and Culture Conference at the Spanish Assembly.
Sports and Reading
I enjoy the game of basketball and football. My favorite basketball team is the Golden State Warriors and my favorite basketball player is Stephen Curry because of his work ethic and his fearless attitude on and off the court. Additionally, I admire that he is a Christian like myself, and represents God in everything he does for the game of basketball. My favorite football team is Real Madrid and my favorite player is Cristiano Ronaldo because of his work ethic and determination.
I enjoy non-fiction books about history and finance. There are numerous book titles I personally enjoy, such that I cannot decide as to which one would be my favorite of all. However, if I had to decide, I would say 'The Wealth of Nations' by Adam Smith would be appropriate.
Languages
English
Native language
Spanish
Advanced
C1
French
Intermediate
B1
Chinese (Mandarin)
Elementary
A2
Timeline
Legal Intern
Norman Manley Law School Legal Aid Clinic
09.2023 - 04.2024
Paralegal
B.P. Erskine, Brown & Company, Attormeys-at-Law
05.2023 - 08.2023
Student NMLSSA Representative
Norman Manley Law School Student Association
09.2022 - 05.2024
Legal Secretary
Michael Palmer & Co., Attorneys-at-Law
05.2020 - 08.2022
Legal Education Certificate (L.E.C.) - Law Practice And Procedure
Norman Manley Law School
Bachelors of Law (L.L.B) (Hons.) - Law
University of The West Indies, Mona
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