Michael Caballero
Gutters, St. Catherine,Jamaica
Summary
Hard working management studies graduate with excellent interpersonal and communication skills, the proven ability to learn, adapt and implement new concepts quickly and efficiently, competency in a range of software packages (Adobe Photoshop, Illustrator, final cut pro X and Microsoft Application Suite). Seeking to apply knowledge gained through academic studies and past experiences to contribute to the ongoing viability of the organization and gaining further exposure through a mutually beneficial working relationship.
Overview
11
11
Certifications
10
10
years of post-secondary education
7
7
years of professional experience
Work History
Freelance Photographer
Self Employed
Kingston, JA
11.2018 - Current
- Photographed high-quality images for both print and internet distribution.
- Planned and prepared for all on-location and studio shoots.
- Performed advanced computer processing of images for assignments.
- Completed complex photo shoots involving large-scale performances (1500 pictures taken) at indoor and outdoor venues.
Freelance Graphic Designer
Self Emplyed
Kingston, JA
11.2018 - Current
- Put together videos for social media, advertising and informational purposes inshore turnover times.
- Built corporate brands by designing cohesive looks between elements such as logos and letterheads.
- Completed final touches for projects such as images sizes and font selection.
- Met with customers to present mockups and collect information for adjustments.
- Applied knowledge of production to create high-quality images.
- Contributed design ideas in early planning stages with customers and project managers.
- Designed creative digital displays used in on-line advertising for local businesses that help to boost customer engagement at least 10%.
Housekeeping Supervisor, •Laundry Attendant, •P.M. Kitchen Supervisor
Hyatt Place Hotel
Louisville, U.S.A
03.2018 - 10.2018
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Created and implemented training programs to enhance employee performance.
Prep Cook and Line Chef •Kitchen Hygiene Offiicer
Marriott Kingsgate Hotel and Conference Centre
Cincinnati, U.S.A, U.S.A
04.2017 - 11.2017
- Banquet Host and Co-Ordinator.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Received shipments and placed items on proper shelves to manage restaurant pantry inventory.
Sales Representative
VXI Jamaica Ltd
Kingston, Jamaica
11.2016 - 02.2017
- Via telephone.
- Top Sales for 4 consecutive weeks.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed and delivered engaging sales presentations to convey product benefits.
- Educated senior staff on product usage and maintenance.
- Minimized process lags through strategic sourcing and customer expectation management.
Customer Service Representative
Sutherland Global Services
Kingston, Jamaica
02.2016 - 06.2016
- Via telephone.
- Most efficient agent during tenor meeting all K.P.I’s (key performance indicators) consistently.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Handled 300 calls per day on average.
Education
Associate of Science - Management Information Systems
Portmore Community College
Box 233 Waterford P.O. Portmore, St. Catherine 09.2020 - Current
Certification in Graphic Design And Photography -
ICreate Institute
72B Hope Road 05.2020 - 11.2020
Bachelor of Science - Management Studies
University of The West Indies
JA 09.2011 - 07.2014
High School Diploma -
Old Harbour High School
33 South St, Old Harbour 09.2008 - 06.2009
High School Diploma -
St. Jago High School
33 Monk Street, Spanish Town, St. Catherine. 09.2002 - 06.2007
Skills
PC and Mac platforms
undefinedCertification
Caribbean Studies -Unit 1 – Four (4)
Accomplishments
- Supervised team of 34 staff members.
- Collaborated with team of 12 in the development of The Village Charity Project as Coordinator and Vice President.
- Assisted in the planning and execution several projects as Vice President.
- Started homework program in residing community for all age groups.
- Youth Fellowship coordinator at Christian Prayer Mission.
- Maintained status as #1 sales agent consistently while at VXI Global.
References
Available upon request
Timeline
Associate of Science - Management Information Systems
Portmore Community College
09.2020 - Current
Certification in Graphic Design And Photography -
ICreate Institute
05.2020 - 11.2020
Freelance Photographer
Self Employed
11.2018 - Current
Freelance Graphic Designer
Self Emplyed
11.2018 - Current
Housekeeping Supervisor, •Laundry Attendant, •P.M. Kitchen Supervisor
Hyatt Place Hotel
03.2018 - 10.2018
Prep Cook and Line Chef •Kitchen Hygiene Offiicer
Marriott Kingsgate Hotel and Conference Centre
04.2017 - 11.2017
Sales Representative
VXI Jamaica Ltd
11.2016 - 02.2017
Customer Service Representative
Sutherland Global Services
02.2016 - 06.2016
Bachelor of Science - Management Studies
University of The West Indies
09.2011 - 07.2014
High School Diploma -
Old Harbour High School
09.2008 - 06.2009
High School Diploma -
St. Jago High School
09.2002 - 06.2007
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