MICHAEL BOWENS
St. Ann,01
Summary
Analytical and highly skilled IT engineer with hands-on experience in system administration, networking, implementation, and technical support. Proven ability to maintain organizational IT needs, address deficiencies, and deliver reliable solutions. Accomplished in managing complex systems, executing upgrades, and training end users. Known for strong communication, adaptability, and a collaborative approach that ensures smooth project execution and team efficiency. Eager to contribute technical expertise and strategic thinking to a forward-thinking organization focused on performance and growth.
Overview
16
16
years of professional experience
Work History
Deployment and Support Officer
Office of the Prime Minister (OPM)
05.2023 - Current
- Responsible for prompt resolutions of all incidents brought to the attention of the Service Desk.
- Monitor service calls to ensure proper procedures and policies are followed.
- Diagnose, repair, and replace computer hardware.
- Active Directory Management (User Account, OUs, Domain, Site).
President
Spicy Grove Youth Club
04.2009 - Current
- Planned and implemented community projects and events.
Network Engineer
Guardian Life Limited
05.2021 - 01.2023
- Resolved incidents reported to the Service Desk promptly.
- Provided end-user support for Windows clients and Office 365.
- Configured computers and printers for network and individual use.
- Managed Active Directory and remote assistance using Team Viewer, RDP, Anydesk.
MIS Assistant
North East Regional Health Authority (NERHA)
07.2018 - 01.2020
- Handled incident resolutions and service desk operations.
- Configured networks, VoIP phones, and wireless access points.
- Performed remote assistance and managed backups with Veritas NetBackup.
Junior Software Developer
SAPNA
09.2015 - 04.2016
- Tested and maintained web and desktop-based business applications.
- Assisted in collecting and documenting user requirements.
Acting Sports Coordinator
St Ann’s Bay Police Youth Club
01.2012 - 08.2012
- Organized sports programs and coordinated team activities.
Office Administrator
St. Ann's Bay Public Hospital
01.2011 - 08.2012
- Wrote agendas, memos, and assisted with administrative duties.
Administrative Assistant
Marcus Garvey Technical High School
03.2012 - 08.2012
- Supervised students and managed library records.
- Wrote meeting minutes and maintained book logs.
Education
Administer Windows Server Hybrid Core Infrastructure AZ-800 - Pending
Microsoft
USA06-2025
Bachelor's Degree - Computer Science
University of Technology
Jamaica01.2017
Some College (No Degree) - Supervisory Management
Mona School of Business
UWI MonaCSEC and CAPE Certification -
Ocho Rios High School
Ocho RiosSkills
- Management
- Active Directory management
- Network administration
- Email administration
- Remote assistance
- Computer configuration
- Customer service
- Problem solving
- Operational support
- Networking
- Technical Support
- Telecommunications
- Support services
- Teamwork and collaboration
- Computer hardware repair
- VoIP configuration
- Wireless networking support
- Hardware installation
References
Available upon request.
Timeline
Deployment and Support Officer
Office of the Prime Minister (OPM)
05.2023 - Current
Network Engineer
Guardian Life Limited
05.2021 - 01.2023
MIS Assistant
North East Regional Health Authority (NERHA)
07.2018 - 01.2020
Junior Software Developer
SAPNA
09.2015 - 04.2016
Administrative Assistant
Marcus Garvey Technical High School
03.2012 - 08.2012
Acting Sports Coordinator
St Ann’s Bay Police Youth Club
01.2012 - 08.2012
Office Administrator
St. Ann's Bay Public Hospital
01.2011 - 08.2012
President
Spicy Grove Youth Club
04.2009 - Current
Administer Windows Server Hybrid Core Infrastructure AZ-800 - Pending
Microsoft
Bachelor's Degree - Computer Science
University of Technology
Some College (No Degree) - Supervisory Management
Mona School of Business
CSEC and CAPE Certification -
Ocho Rios High School
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