Summary
Overview
Work History
Education
Skills
Websites
Hobbies and Interests
References
Timeline
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Michael Benjamin

Kingston,Jamaica

Summary

Driven and adaptable Computer Science student in the final semester at The University of the West Indies, Mona. Strong foundation in programming, web development, and database management. Eager to gain hands-on experience through internship opportunities and contribute to real-world software solutions. Brings proven communication skills from customer-facing roles and a growth mindset, with the ability to thrive in dynamic, team-oriented environments.

Overview

1
1
year of professional experience

Work History

Customer Support - Internet & Cable Sales

Itel
Montego Bay, Jamaica
09.2020 - 01.2021
  • Boosted product subscriptions through consultative sales techniques and detailed product explanations.
  • Troubleshot basic technical issues and ensured end-user satisfaction over remote platforms.

Customer Service / Sales Representative

Teleperformance
Montego Bay, Jamaica
02.2020 - 08.2020
  • Company Overview: Wyndham Hotels
  • Handled hotel reservation inquiries and customer needs using CRM tools; maintained brand standards.
  • Leveraged problem-solving and multitasking skills to improve booking accuracy and customer satisfaction.
  • Wyndham Hotels

Education

Bachelor of Science (BSc) - Computer Science

The University of The West Indies
Kingston
12.2025

CAPE & CSEC Certifications -

Cornwall College
Montego Bay, St. James
12.2019

Skills

  • Python and JavaScript
  • HTML and CSS
  • C and C
  • SQL and MySQL
  • Version control with Git
  • Nodejs and Expressjs
  • Object-oriented programming
  • Database management
  • Web development
  • Software engineering principles
  • Security best practices
  • Communication skills
  • Time management
  • Adaptability
  • Team collaboration
  • Critical thinking
  • Customer service support
  • Technical troubleshooting

Hobbies and Interests

  • Playing chess
  • Reading
  • Exploring tech tutorials
  • Listening to music
  • Peer collaboration

References

HON. BISHOP CONRAD PITKIN, C.D.

Custos Rotulorum (Custos of St. James )

C/o Better Homes Hardware 3 Cottage Road, Montego Bay, St. James

Tel: 952-2722 829-0110 971-0495 (Fax)

Email: conradhpitkin@custosofstjames.com

Salome Rose (JP)

16 Princess Street, Montego Bay, St. James

Tel: (876) 837-5037

Timeline

Customer Support - Internet & Cable Sales

Itel
09.2020 - 01.2021

Customer Service / Sales Representative

Teleperformance
02.2020 - 08.2020

Bachelor of Science (BSc) - Computer Science

The University of The West Indies

CAPE & CSEC Certifications -

Cornwall College

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Michael Benjamin