Michael-Ann Kimberly Grant
Waterford,St. Catherine
Summary
Dynamic team leader with a proven track record at Advantage Communications, excelling in conflict resolution and coaching. Adept at delivering exceptional customer service through active listening and strong time management. Committed to fostering team success and enhancing customer satisfaction in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Team Leader
Advantage communication Inc
Portmore , St. Catherine
03.2025 - Current
- Developed strategies for problem solving and conflict resolution among team members.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Coaching and development
Customer Service Representative
Advantage Communications
01.2022 - 03.2024
- Assist customers with queries and concerns via phone.
- Create and modify reservations as needed.
- Utilize strong time management skills to ensure the efficient resolution of customer issues.
- Employ active listening skills to understand customer needs, and provide personalized solutions.
Education
Bridgeport Evening Institute -
Bridgeport Evening Institute
01.2010
St Hugh's High School - English Language, Office Administration, Principles of Business, Principles of Accounts, Food & Nutrition
St Hugh's High School
01.2009
Skills
- Excellent communication and interpersonal skills
- Strong time management and organizational abilities
- Proficient in providing top-notch customer service
- Ability to work in a fast-paced, dynamic environment
- Active listening and problem-solving skills
Accomplishments
- Bridgeport Evening Institute, 09/01/09 - 06/30/10
- St Hugh's High School, 09/01/04 - 06/30/09
Hobbies and Interests
- Reading
- Singing
- Cooking
References
Available upon request.
Examinations
Caribbean Examination Council (CXC), English Language, III, Office Administration, II, Principles of Business, III, Principles of Accounts, II, Food & Nutrition, II
Timeline
Team Leader
Advantage communication Inc
03.2025 - Current
Customer Service Representative
Advantage Communications
01.2022 - 03.2024
Bridgeport Evening Institute -
Bridgeport Evening Institute
St Hugh's High School - English Language, Office Administration, Principles of Business, Principles of Accounts, Food & Nutrition
St Hugh's High School
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