MELISSA SHAW
Kingston,Jamaica
Summary
Skilled team player with a strong background in coordination and customer service. Capable of working independently to handle assignments and is always ready to go above and beyond the basic needs of an assignment. Quick learner with good computer and technical abilities.
Overview
3
3
years of professional experience
Work History
EXECUTIVE ASSISTANT/SOCIAL MEDIA MANAGER
Jussbuss TV
09.2021 - Current
- Create and edit content
- Promote the business
- Interact with clients/potential clients
- Analyze engagement data
- Plan and execute digital campaigns
- Oversee social media accounts
- Assist executive team with daily tasks create company presentations
AMAZON EMPLOYEE RESOURCE AGENT
Sutherland Global Services
10.2020 - 04.2021
- To the HR departments
- Assist with payroll functions
- Assist employees with HR related issues
- Assist employees to navigate through the company's online system
- File daily reports
- Troubleshooting
ENTERTAINMENT COORDINATOR
Ocean Coral Springs H10
03.2020 - 06.2020
- Planning and conducting activities and events
- Locating and contracting entertainment acts
- Enforcing health and safety policies
- Socializing with resort guests
- Assisting with everyday needs of guests
Entertainment Coordinator
Sandals Resort International, Ochi Beach Resort
10.2018 - 02.2020
- Train new staff
- Host wedding activities and receptions on resort
- Socializing and assisting guests
- Choreograph performances
- Event planning
- Record, report and solve guest issues
- Make guests reservations
- Conduct daily resort tours
- Inventory management
- Department supervision
Education
CERTIFICATE - Front Desk Representative
American Hotel And Lodging Association
CERTIFICATE - Hospitality Training Program (Customer Service)
Heart Trust NTA
High School Diploma -
Titchfield High School
11.2015
Skills
- Content development
- Research
- Sales
- Problem-solving
- Organization
- Teamwork
- Multitasking
- Inventory control
- Customer service excellence
- Tech savvy
- Microsoft Office
- Microsoft excel
- Google spreadsheets
- Sorting and Labeling
- Project Planning
- Employee Training
- Social Media Knowledge
- Executive Support
Accomplishments
- Employee of the month (Sandals Beach Resort) 2019
- Outstanding academic CSEC performance 2015
- World Championship of the performing arts 2x medalist 2020
- Most courteous
- 7x JCDC (National Festival of the arts) awardee
Community Service
Sandals Foundation 2019-2020
Sunset Bar and Grill (volunteer Cashier and Server) 6 months
Timeline
EXECUTIVE ASSISTANT/SOCIAL MEDIA MANAGER
Jussbuss TV
09.2021 - Current
AMAZON EMPLOYEE RESOURCE AGENT
Sutherland Global Services
10.2020 - 04.2021
ENTERTAINMENT COORDINATOR
Ocean Coral Springs H10
03.2020 - 06.2020
Entertainment Coordinator
Sandals Resort International, Ochi Beach Resort
10.2018 - 02.2020
CERTIFICATE - Front Desk Representative
American Hotel And Lodging Association
CERTIFICATE - Hospitality Training Program (Customer Service)
Heart Trust NTA
High School Diploma -
Titchfield High School
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