Melissa Carter
May Pen,Clarendon
Summary
I am an experienced customer service oriented professional. I possess great oral and written communication skills and I am fluent in the use of a wide range of computer programs. I aim to use my extensive customer service experience to enhance your company’s reputation and advance your goals, all while improving upon my existing talents.
Overview
14
14
years of professional experience
Work History
Sales Agent for VRBO.com
Teleperformance
09.2019 - 04.2021
- I have consistently been among the top performers in my team
- For several consecutive months I have been acknowledged and rewarded by my team and upper management for my above average sales tactics that directly lead to increases in revenue for VRBO.com.
Customer Support Agent
Conduent
07.2017 - 10.2018
- Here I furthered my experience and training in the field of customer service
- My work with conduent provided opportunities to develop my personality as I dealt with a wide variety of international clients
- This impressed on me the importance of developing even stronger interpersonal skills to satisfy any customer.
Customer Support Agent
Xerox Services
08.2016 - 01.2017
- Moving on to another opportunity in the field of Customer Service gave me more room to grow my talents and try out new avenues of work
- My work at Xerox helped to mold me into the efficient, high performance professional I am today.
Cashier/Store Clerk
Rainmakers Casuals
01.2015 - 01.2016
Blue Sky Restaurant and Grill
01.2007 - 01.2008
Housekeeper
Sunset Beach Resort and Spa
01.2014
Education
CXC Certificates in 6 subjects -
Montego Bay E Learning Course -
NCTVET (2007) Food Preparation -
May Pen Academy (2003) Cashiering (N.C.R.) -
Central High School -
Timeline
Sales Agent for VRBO.com
Teleperformance
09.2019 - 04.2021
Customer Support Agent
Conduent
07.2017 - 10.2018
Customer Support Agent
Xerox Services
08.2016 - 01.2017
Cashier/Store Clerk
Rainmakers Casuals
01.2015 - 01.2016
Housekeeper
Sunset Beach Resort and Spa
01.2014
Blue Sky Restaurant and Grill
01.2007 - 01.2008
CXC Certificates in 6 subjects -
Montego Bay E Learning Course -
NCTVET (2007) Food Preparation -
May Pen Academy (2003) Cashiering (N.C.R.) -
Central High School -
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