Melissa Bernard
Hanover
Summary
Customer Service Representative with 5+ years of experience in providing excellent customer service and support. Proven ability to resolve customer complaints and increase customer satisfaction, as evidenced by a 20% increase in customer satisfaction ratings. Expert in communication, problem-solving, and organization. Ability to quickly learn new technologies and adapt to changing environments.
Overview
11
11
years of professional experience
Work History
Operations Supervisor
Itel International
11.2020 - Current
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
Assistant for Leeann Dukley(DSE)
Reggae Sumfest
07.2023 - 07.2023
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Followed detailed directions from management to complete the given task.
- Assisted manager in all aspects of business operations.
Room Service Operator
Iberostar Rose Hall Beach and Spa Resorts
01.2019 - 01.2020
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Verified accuracy and quality of orders before delivery.
Customer Service Representative
Conduent
01.2015 - 01.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Teleperformance
01.2013 - 01.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Western Educational Institute
Montego Bay 06.2012
High School Diploma -
Hopewell High School
Hanover06.2011
Skills
- Good Problem Solving Skills
- Verbal & Written Communication Skills
- Decision Making Skills
- Good Time Management Skills
Timeline
Assistant for Leeann Dukley(DSE)
Reggae Sumfest
07.2023 - 07.2023
Operations Supervisor
Itel International
11.2020 - Current
Room Service Operator
Iberostar Rose Hall Beach and Spa Resorts
01.2019 - 01.2020
Customer Service Representative
Conduent
01.2015 - 01.2019
Customer Service Representative
Teleperformance
01.2013 - 01.2015
High School Diploma -
Western Educational Institute
High School Diploma -
Hopewell High School
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