Melissa Barnett
Kingston,Jamaica
Summary
Dedicated [Job Title] with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Assistant
BDO Chartered Accountants
Kingston, Kingston
11.2015 - Current
- Responded effectively to sensitive inquiries or complaints.
- Managed database systems containing customer contact information.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Conducted research online using search engines such as Google or Yahoo!
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Scheduled staff and monitored resource allocation to provide optimal coverage and service.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Scheduled appointments, meetings and events for management staff.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Prepared and prioritized calendars and correspondence.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed, edited and typed complex memos and reports with job-related software.
- Answered questions from customers regarding products and services offered by the company.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Utilized editing programs to proofread content for typo-free emails, memos and documentation.
- Scheduled appointments between clients and customers and internal staff members.
- Composed correspondence, reports and meeting notes.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Handled incoming calls and directed callers to appropriate department or employee.
- Coordinated appointments, meetings and conferences.
- Provided secretarial and office management support while building cooperative working relationships.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Maintained accurate department and customer records.
- Responded to customer issues to provide immediate resolution and improve retention.
Customer Service Representative
Penwood High School
Kingston, Kingston
01.2015 - 12.2015
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Developed strong customer relationships to encourage repeat business.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Receptionist
Penwood High School
Kingston, Kingston
01.2015 - 12.2015
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Updated and recorded customer or client information to maintain accounts.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Updated daily log book with information about visitors entering the premises.
Administrative Assistant/ Demonstrator
HEART EASTERN TVET Institute
Stony Hill Campus
10.2014 - 10.2015
- Composed correspondence, reports and meeting notes.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Handled confidential documents in an organized fashion according to established protocol.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Handled incoming calls and directed callers to appropriate department or employee.
- Coordinated appointments, meetings and conferences.
- Directed customer communication to appropriate department personnel.
- Scheduled appointments, meetings and events for management staff.
- Utilized editing programs to proofread content for typo-free emails, memos and documentation.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Drove customer feedback to deliver information to management for corrective action.
- Answered questions from customers regarding products and services offered by the company.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Filing Clerk
National Youths Service
Edith Dalton James High School, Kingston/Duhaney Park
07.2014 - 07.2014
- Created new folders or updated existing ones when necessary.
- Scanned and filed forms, reports, correspondence and receipts.
- Processed incoming mail, sorted documents, and distributed appropriately.
Filing Clerk
Jamaica Customs/ Kingston Wharves
11.2012 - 12.2012
- Created new folders or updated existing ones when necessary.
- Scanned and filed forms, reports, correspondence and receipts.
- Retrieved archived records from offsite storage locations as needed.
- Updated electronic databases with current filing information to ensure accuracy of records.
- Answered questions about records or files.
- Reviewed files to check for complete and accurate information.
- Processed incoming mail, sorted documents, and distributed appropriately.
- Modified or improved filing systems or implemented new filing systems.
- Classified information into chronological, alphabetical, or numerical order.
Filing Clerk
Geokel Services Limited
Kingston, Kingston
08.2012 - 08.2012
- Created new folders or updated existing ones when necessary.
- Scanned and filed forms, reports, correspondence and receipts.
- Retrieved archived records from offsite storage locations as needed.
- Updated electronic databases with current filing information to ensure accuracy of records.
- Input data into computer systems to support document and information retrieval.
- Placed materials into storage receptacles according to classification and identification information.
- Answered questions about records or files.
- Processed incoming mail, sorted documents, and distributed appropriately.
- Classified information into chronological, alphabetical, or numerical order.
Filing Clerk
Penwood High School
03.2014
Education
Certificate - Telephone And Online Counselling - Telephone And Online Counselling
Caribbean Graduate School of Theology
18-20 West Ave, Kingston07-2023
Diploma Administrative Assistant - Administrative Assistant
Stony Hill H.E.A.R.T. Academy
Stony Hill10-2015
Caribbean Examination Council (CSEC) -
Pembroke Hall High School
12.2013
Skills
- Able to complete tasks in Microsoft Word, attend to customers in General Customer Service, file and sort documents given, answer telephone calls, has qualities of a great receptionist
- Meeting Planning
- Document Control
- Scheduling
- Travel Coordination
- Mail Handling
- Digital Archiving
- Report Writing
- Data Entry
- Office Administration
- Filing
- Invoice Processing
- Appointment Scheduling
- Minute Taking
- Memo Preparation
- Computer Skills
- Confidential Document Control
References
- Tarama Browney-Davis (Mrs.), Educator/Facilitator, Meadow Brook High School, 1876292-2931
- Donnette Duncan (Ms.), Assistant Manager, Burger King, 1876388-1107
- Minta Wright (Mrs.), Educator/Facilitator, HEART EASTERN TVET Institute, Stony Hill Campus, 1876297-8711
Hobbies and Interests
Reading and surfing the net, dancing, exercising, zumba, praying, counselling and singing
Accomplishments
- Received 3 awards for outstanding Administrative Assistant
Languages
English
First Language
Spanish
Intermediate (B1)
B1
Certification
- Certificate in Telephone and Online Counselling
Timeline
Administrative Assistant
BDO Chartered Accountants
11.2015 - Current
Customer Service Representative
Penwood High School
01.2015 - 12.2015
Receptionist
Penwood High School
01.2015 - 12.2015
Administrative Assistant/ Demonstrator
HEART EASTERN TVET Institute
10.2014 - 10.2015
Filing Clerk
National Youths Service
07.2014 - 07.2014
Filing Clerk
Penwood High School
03.2014
Filing Clerk
Jamaica Customs/ Kingston Wharves
11.2012 - 12.2012
Filing Clerk
Geokel Services Limited
08.2012 - 08.2012
Certificate - Telephone And Online Counselling - Telephone And Online Counselling
Caribbean Graduate School of Theology
Diploma Administrative Assistant - Administrative Assistant
Stony Hill H.E.A.R.T. Academy
Caribbean Examination Council (CSEC) -
Pembroke Hall High School
- Certificate in Telephone and Online Counselling
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