Melisa Lewis
Orlando
Summary
Detail-oriented marketing account manager with proven track record of driving successful campaigns and brand growth. Skilled in handling diverse range of accounts payable functions with accuracy, efficiency, and sound judgment. Adept at organizing and prioritizing requirements to maintain tight deadlines. Accustomed to delivering superior performance in autonomous or team-focused environments.
Overview
12
12
years of professional experience
Work History
MARKETING ACCOUNT MANAGER
Dive For Fun Watersports
12.2015 - Current
- Develop comprehensive marketing plans aligned with company goals,including target audience identification, market analysis, positioning strategies
- Boost sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Negotiate partnerships with key influencers, maximizing brand exposure in target markets.
- Ensure bills and payroll are paid in a timely and accurate manner.
- Process due invoices for payments
- Compare purchase orders, prices, terms of payment and other charges
- Process transactions and performing accounting duties such as account maintenance and recording entries.
- Maintain files for accounts payable: downloading, labeling, scanning, sorting, emailing, matching, digital and paper files.
- Flag and clarify any unusual invoice items or travel expenses.
- Verify accuracy of data entry for daily check run.
- Research and resolve invoice discrepancies and issues.
INCUBATION SPECIALIST
Amazon.com Services
04.2019 - 06.2025
- Respond to website and email inquiries within a timely manner to maintain customer satisfaction and generate positive reviews
- Improve work processes by collaborating with cross-functional teams.
- Assist in development of targeted strategies for improved project outcomes.
- Develop tailored solutions for addressing different project challenges.
- Ensure proper documentation in maintained for all purchase orders and invoice approvals.
- Review and process payments in a timely manner.
- Analyze and solve invoice discrepancies.
- Review and ensure proper approval of invoices for payment.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Peer Support Specialist
Supportive INC
02.2022 - 04.2023
- Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
- Managed high-stress situations with a calm demeanor, providing the necessary support to both client
- Conversed with individuals via texts and chats on a timely manner, providing supportive counseling.
- Prevented further escalation of crises by effectively deescalating intense situations through skilled verbal interventions.
- Conducted thorough assessments to identify client needs and appropriate intervention strategies.
FRONT END ASSOCIATE
CARIBBEAN SUNSHINE BAKERY
07.2017 - 04.2021
- Receive invoices and payments from vendors and employees, ensure they are properly authorized and match the corresponding purchase orders.
- Prepare daily cash report
- Update, post and print monthly receivable statements
- Maintain payables control: post invoices, prepare checks, mail and reconcile statements
- Monitor automated purchase order system, voiding and correcting errors.
- Monitor vendor accounts to ensure payments are up to date.
- Correspond with vendors and respond to inquiries
Certified Nursing Assistant
Southern Technical College
08.2017 - 04.2019
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Peer Support Specialist
Junior Leader's League
10.2013 - 08.2018
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Developed trusting relationships with clients by maintaining confidentiality, respect and non-judgmental attitudes.
- Utilized motivational interviewing techniques to encourage clients to engage in healthy behaviors.
- Facilitated therapeutic recreational activities designed to build social connections among peers while promoting physical wellbeing.
- Facilitated group therapy sessions for clients facing similar challenges, encouraging peer support and shared learning experiences.
- Conducted crisis interventions for clients experiencing self-harm behaviors, ensuring safety and appropriate referrals.
Education
Bachelor of Arts - Integrated Marketing And Communication
University of West Indies
10-2015
Associate of Science - Psychology-Minor
University of West Indies
10-2015
Associate of Arts - Law
Montego Bay Community College
07-2011
Certificate - Intuit Academy Bookkeeping Professional
Coursera
Remote08-2025
Certificate - Business Studies| Accounting
Richmond Academy
10-2010
Certificate - Principles of Accounts Payable & Receivable Mgmt
Tally Education (TEPL)
Remote, United States Of America07-2025
Skills
- Attention to details
- Complex Problem-solving
- Computer Literacy
- Customer relationship management (CRM)
- Data entry
- Empathy development
- HIPAA compliance
- Invoicing
- Peer support
- Time management
Timeline
Peer Support Specialist
Supportive INC
02.2022 - 04.2023
INCUBATION SPECIALIST
Amazon.com Services
04.2019 - 06.2025
Certified Nursing Assistant
Southern Technical College
08.2017 - 04.2019
FRONT END ASSOCIATE
CARIBBEAN SUNSHINE BAKERY
07.2017 - 04.2021
MARKETING ACCOUNT MANAGER
Dive For Fun Watersports
12.2015 - Current
Peer Support Specialist
Junior Leader's League
10.2013 - 08.2018
Associate of Science - Psychology-Minor
University of West Indies
Associate of Arts - Law
Montego Bay Community College
Bachelor of Arts - Integrated Marketing And Communication
University of West Indies
Certificate - Intuit Academy Bookkeeping Professional
Coursera
Certificate - Business Studies| Accounting
Richmond Academy
Certificate - Principles of Accounts Payable & Receivable Mgmt
Tally Education (TEPL)
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