Melisa Lewis
Orlando
Summary
Experienced with developing comprehensive marketing plans that align with business objectives. Utilizes consumer insights and market trends to craft targeted campaigns. Track record of fostering strong team collaboration and driving measurable results.
Overview
11
11
years of professional experience
Work History
INCUBATION SPECIALIST
Amazon.com Services
04.2019 - 02.2025
- Respond to website and email inquiries within a timely manner to maintain customer satisfaction and generate positive reviews
- Improve work processes by collaborating with cross-functional teams.
- Assist in development of targeted strategies for improved project outcomes.
- Develop tailored solutions for addressing different project challenges.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
QUALITY ANALYST
TTEC Corp
07.2021 - 04.2024
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs
- Participated in weekly meetings with IT department
- Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
Peer Support Specialist
Supportive INC
02.2022 - 04.2023
- Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
- Managed high-stress situations with a calm demeanor, providing the necessary support to both client
- Conversed with individuals via texts and chats on a timely manner, providing supportive counseling.
- Prevented further escalation of crises by effectively deescalating intense situations through skilled verbal interventions.
- Conducted thorough assessments to identify client needs and appropriate intervention strategies.
Certified Nursing Assistant
Southern Technical College
08.2017 - 04.2019
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
MARKETING MANAGER
Dive For Fun Watersports
12.2015 - Current
- Develop comprehensive marketing plans aligned with company goals,including target audience identification, market analysis, positioning strategies
- Boost sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Improve customer loyalty by implementing effective email marketing campaigns and personalized offers.
- Negotiate partnerships with key influencers, maximizing brand exposure in target markets.
- Implement data-driven marketing strategies, utilizing analytics tools to track campaign success and refine tactics as needed.
- Create and manage marketing campaigns across various channels like social media, digital, print and events, ensuring consistent messaging and branding
Peer Support Specialist
Junior Leader's League
10.2013 - 08.2018
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Developed trusting relationships with clients by maintaining confidentiality, respect and non-judgmental attitudes.
- Utilized motivational interviewing techniques to encourage clients to engage in healthy behaviors.
- Facilitated therapeutic recreational activities designed to build social connections among peers while promoting physical wellbeing.
- Facilitated group therapy sessions for clients facing similar challenges, encouraging peer support and shared learning experiences.
- Conducted crisis interventions for clients experiencing self-harm behaviors, ensuring safety and appropriate referrals.
Education
Bachelor of Arts - Integrated Marketing And Communication
University of West Indies
Kingston, Jamaica10-2015
Associate of Science - Psychology-Minor
University of West Indies
Kingston, Jamaica10-2015
Associate of Arts - Law
Montego Bay Community College
Montego Bay, Jamaica07-2011
Skills
- Empathy development
- Compassion and empathy
- Patience and tolerance
- Call center experience
- Typing speed
- Independent Decision-making
- Strong written communication
- Social media monitoring
- Marketing campaigns
- Strategic planning
- Creative direction
Timeline
Peer Support Specialist
Supportive INC
02.2022 - 04.2023
QUALITY ANALYST
TTEC Corp
07.2021 - 04.2024
INCUBATION SPECIALIST
Amazon.com Services
04.2019 - 02.2025
Certified Nursing Assistant
Southern Technical College
08.2017 - 04.2019
MARKETING MANAGER
Dive For Fun Watersports
12.2015 - Current
Peer Support Specialist
Junior Leader's League
10.2013 - 08.2018
Bachelor of Arts - Integrated Marketing And Communication
University of West Indies
Associate of Science - Psychology-Minor
University of West Indies
Associate of Arts - Law
Montego Bay Community College
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