Melica Tricia Francis

• Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
• Organized office supplies and maintained an inventory of stock items.
• Created spreadsheets using Microsoft Excel for tracking data and creating reports.
• Assisted with the preparation of presentations by gathering data from various sources.
• Compiled financial reports by collecting data from various departments within the organization.

• Engaged in summer projects with Councilor Tosha Schwapp, for St. Andrew West Rural across the years 2019, 2022, and 2024.
• Duties included: Data collection and entry for street lights, business registration, billboard/signs registration.
• Documented collected data accurately and thoroughly.

Summer initiative program where I :

• Greeted customers upon entering store and provided assistance in locating desired items.
• Assisted with stocking shelves, organizing merchandise, and maintaining cleanliness of sales floor.
• Provided knowledgeable product information to customers regarding features, benefits, and usage instructions.

• Company Overview: Humana account (Benefits and Claims)
• Analyzed claim records, policy provisions, and other relevant documents to determine validity of claims.
• Calculated benefit payments based on policy terms, coverage limits, and applicable regulations.
• Verified patient eligibility for medical claims and determined benefit coverage.