MELESA NUGENT
ST JAMES
Summary
Seasoned Support Coach with significant experience in guiding individuals towards personal and professional growth. Possess strong interpersonal skills, ability to motivate, and knack for identifying individual strengths to maximize potential. Known for creating supportive environments that foster positive change and development. Previous roles have highlighted capability in problem-solving, effective communication, and empowering team members to meet objectives.
Overview
7
7
years of professional experience
Work History
Support Coach/Team Leader
Continuum Global Solution
11.2021 - 07.2025
- Guided clients through personal development and life skills training.
- Assisted in creating individualized support plans for clients' needs.
- Coordinated group workshops to enhance client engagement and social skills.
- Trained new staff on best practices for client support and engagement techniques.
- Provided support and coaching to employees on a variety of topics, including job performance, conflict resolution, and career development.
- Assisted with onboarding new hires by providing them with company policies and procedures information.
- Conducted regular one-on-one meetings with staff members to discuss progress and identify areas for improvement.
CONTAX 360 BPO SOLUTION
01.2020 - 01.2021
- Effectively and efficiently communicated while using interpersonal skills to represent the organization in the highest regard.
- Assisted customers with purchasing of picture packages and navigating the company website.
- Obtained customer information by answering telephone calls interviewing clients and verifying information.
MARKSMAN SECURITY LTD.
01.2019 - 01.2020
- Ensure the safety of employees and guests throughout the resort.
- Promptly complete report daily log and provide details shift briefing.
- Attentively patrol and secure assigned areas while delivering positive guest experiences.
- Ensuring the health and safety of guess and colleagues along with delivering an exceptional five star service.
Education
Food and Nutrition program
WESTERN HOSPITALITY INSTITUTE
01.2017
High School Diploma -
CAMBRIDGE HIGH SCHOOL
Cambridge01.2016
Skills
- ADAPTABILITY
- ORGANIZATION
- PATIENCE
- TIME-MANAGEMENT
- PROACTIVE
- COMMUNICATION
- HARDWORKING
- PROBLEM-SOLVING
- Team leadership
Timeline
Support Coach/Team Leader
Continuum Global Solution
11.2021 - 07.2025
CONTAX 360 BPO SOLUTION
01.2020 - 01.2021
MARKSMAN SECURITY LTD.
01.2019 - 01.2020
Food and Nutrition program
WESTERN HOSPITALITY INSTITUTE
High School Diploma -
CAMBRIDGE HIGH SCHOOL