Summary
Overview
Work History
Education
Skills
Timeline
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Melecia Morris

California District, Lincoln P.O, Manchester, Jamaica

Summary

Customer-focused professional with strong communication and problem-solving skills. Experienced in delivering excellent service, resolving inquiries, and ensuring smooth digital interactions. Adaptable, detail-oriented, and self-motivated, with the ability to work independently in remote environments. Eager to learn and contribute to a high-performing support team.

Overview

11
11
years of professional experience

Work History

Care Companion

Care Solace
03.2025 - 08.2025
  • Identified and matched 10-12 mental health facilities per client, ensuring personalized care options.
  • Guided clients through the care process, providing clear, compassionate communication about available resources.
  • Coordinated and scheduled appointments with providers, achieving a 90% success rate in securing timely care.
  • Streamlined the referral process, reducing wait times and improving client satisfaction.

Customer Support Agent

Influx, Inc
01.2023 - 10.2024


  • Responds to 60+ emails per day and provide tailored solutions, enhancing satisfaction and retention.
  • Managed multi-line help desk, addressing inquiries and resolving issues efficiently.
  • Participate in team meetings and training, staying updated on product changes.
  • Mentored new agents on procedures and best practices, improving team performance.

Customer Service Representative

Ibex Global Jamaica
01.2021 - 03.2022
  • Improved customer satisfaction by quickly resolving concerns and delivering accurate information, resulting in numerous 5-star reviews.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Guest Service Agent

Hilton Miami Airport Blue Lagoon
12.2019 - 12.2020
  • Boosted revenue by 15% through successful upselling of room upgrades and additional services.
  • Increased revenue by 5% upselling room upgrades and additional services.
  • Handled cash transactions accurately, balancing daily reports at the end of each shift.
  • Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.

Special Events Team Member

Northern Caribbean University
09.2014 - 10.2019
  • Helped organize and manage successful events with an attendance of over 1000 people.
  • Serve food and beverages at banquets, special events, and meetings.
  • Enhanced event attendee experience by efficiently coordinating logistics and managing schedules.
  • Set up an exhibition site, and auditorium for banquets, meetings, or special functions.

Server

Shoney's
05.2018 - 08.2018
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Delivered food and beverages promptly within a 15-minute window, ensuring attentive and customer-focused service.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Housekeeper

Summer Place Inn
05.2016 - 08.2016
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Maintained up to 20 rooms per shift, ensuring cleanliness through vacuuming, dusting, and window cleaning.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.

Education

Bachelor of Science - Hospitality And Tourism Management

Northern Caribbean University
Manchester, Jamaica
03.2020

Skills

  • Attention to detail
  • Excellent Verbal and Written communication
  • Exceptional customer service
  • Problem-solving and critical thinking
  • Active Listening
  • Empathy
  • Tech Savviness
  • Self-Motivation & Discipline
  • Teamwork and Collaboration
  • Time management
  • Multitasking and organization
  • Hospitality background

Timeline

Care Companion

Care Solace
03.2025 - 08.2025

Customer Support Agent

Influx, Inc
01.2023 - 10.2024

Customer Service Representative

Ibex Global Jamaica
01.2021 - 03.2022

Guest Service Agent

Hilton Miami Airport Blue Lagoon
12.2019 - 12.2020

Server

Shoney's
05.2018 - 08.2018

Housekeeper

Summer Place Inn
05.2016 - 08.2016

Special Events Team Member

Northern Caribbean University
09.2014 - 10.2019

Bachelor of Science - Hospitality And Tourism Management

Northern Caribbean University

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Melecia Morris