MEGAN THOMAS
St. Catherine,01
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
VIRTUAL CHAT ASSISTANT
Advantage Communication Inc - FLOW
12.2020 - 09.2024
- Oversee social media profiles on popular platforms such as Facebook, Twitter, LinkedIn, Instagram, TikTok, and more, while consistently evaluating content and design
- Regularly engage with clients using email, Teams, and Skype to comprehend their requirements, deliver progress reports, and uphold exceptional customer service
- Organizing and scheduling appointments and meetings
- Preparing reports, memos, and other documents
- Identified and solicited sales prospects in agency databases.
- Researching and gathering information for projects.
Reservation Sales Agent
Alorica - Sunwing Airline
08.2019 - 11.2020
- Managed successful relationships with customers by responding swiftly to inquiries and using quality assurance to maintain efficiency
- Maintained books including invoices, transactions, and all receipts
- Negotiated contracts and terms of sale with potential customers.
- Proficient in utilizing CRM systems and maintaining a positive and professional demeanor in high-pressure situations
- Build sustainable relationships of trust through open and interactive communication
- Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
- Conducted research and identified market trends to develop better strategies for sales.
- Finalized sales and collected necessary deposits.
- Generated leads through cold-calling, networking and other outreach methods.
Education
BACHELOR OF SCIENCE (B.SC.) TOURISM MANAGEMENT AND MARKETING -
UNIVERSITY OF TECHNOLOGY, JAMAICA
07.2024
HIGH SCHOOL DIPLOMA/ CSEC O LEVEL AND A LEVEL -
CHARLEMONT HIGH SCHOOL
06.2019
Skills
- Proficient in QuickBooks and Microsoft Office
- Customer Engagement Operation application (BPO2) NVQ Level 2
- Social Media Updating
- Database Maintenance
- Multitasking
- Data Entry skill - Excellent typing skills with speed of 30-50wpm
- Bookkeeping
- Invoice Processing
- Clerical Support
- Tico Certified
Timeline
VIRTUAL CHAT ASSISTANT
Advantage Communication Inc - FLOW
12.2020 - 09.2024
Reservation Sales Agent
Alorica - Sunwing Airline
08.2019 - 11.2020
BACHELOR OF SCIENCE (B.SC.) TOURISM MANAGEMENT AND MARKETING -
UNIVERSITY OF TECHNOLOGY, JAMAICA
HIGH SCHOOL DIPLOMA/ CSEC O LEVEL AND A LEVEL -
CHARLEMONT HIGH SCHOOL
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