Summary
Overview
Work History
Education
Skills
References
Timeline
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Martina Keen

Dumfries

Summary

Dynamic customer service professional with a proven track record at Advance Call Center, excelling in conflict resolution and active listening. Adept at enhancing customer satisfaction through effective feedback utilization and service upselling. Recognized for maintaining professionalism and attention to detail in high-pressure situations, ensuring seamless transactions and positive customer experiences.

Overview

3
3
years of professional experience
6048
6048
years of post-secondary education

Work History

Customer Service Representative

Advance Call Center
Montego Bay
07.2024 - 03.2025
  • Provided exceptional customer service to ensure customer satisfaction.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved customer complaints promptly and efficiently.
  • Answered customer inquiries via phone, email, and chat.

Sales Associate

Teleperformance
Montego Bay
06.2023 - 12.2024
  • Display excellent customer service and providing customers with clear details on the products and process credit card transactions quickly and securely.

Pump Attendant

Rubis Gas Station
Montego Bay
06.2022 - 12.2022
  • Accurately calculated change due amounts when providing cash refunds or credits and right amount of fuels.

Education

Muschett High School
Montego Bay, St.James

Dumfries Primary School
Montego Bay, St.James

Somerton All Age & Infant School
Montego Bay, St.James

Skills

  • Customer service
  • Conflict resolution
  • Excellent Customer Service
  • Point of sale
  • Product knowledge
  • Active listening
  • Attention to detail
  • Time management
  • Team collaboration
  • Receiving support
  • Service upselling
  • Product education

References

  • Alicia Hall:Justice Of Peace
  • 8764423422
  • Gavin Thomas:Justice Of Peace
  • 8768953430

Timeline

Customer Service Representative

Advance Call Center
07.2024 - 03.2025

Sales Associate

Teleperformance
06.2023 - 12.2024

Pump Attendant

Rubis Gas Station
06.2022 - 12.2022

Muschett High School

Dumfries Primary School

Somerton All Age & Infant School
Martina Keen