Martina James

• Conducted interviews with participants to assess eligibility.
• Conducted phone and video interviews to assess candidates based in remote locations.
• Maintained accurate records of interview outcomes, ensuring timely follow-up and feedback to candidates.
• Increased candidate engagement by conducting thorough and personable interviews.

Supported nursing staff by performing routine tasks such as taking vitals, administering medications, and documenting patient information.
Conducted thorough head-to-toe assessments on assigned patients during each shift, identifying any abnormalities that required further attention from healthcare providers.
Worked alongside experienced nursing professionals to learn new procedures.
Contributed to a safe and hygienic environment by adhering to strict infection control protocols and maintaining proper sanitation procedures.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated chats efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.