Hi, I’m
Marshell Irving
Summary
Reliable Fine Dining Server with solid background in providing high-quality service in busy restaurant environments. Skilled in multitasking and maintaining positive dining experience for guests. Demonstrated expertise in handling customer inquiries and resolving issues promptly and efficiently. Proven ability to collaborate with team members and adapt to fast-paced settings.
Overview
5
years of professional experience
Work History
Rooftop Bar and Lounge
Server
01.2023 - 08.2024
Job overview
- Formally trained in fine dining service and etiquette, possessing superior customer service skills.
- Proven ability to provide a high level of customer service, exceeding expectations.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
Sweets Home Away From Home
Housekeeper
09.2022 - 11.2023
Job overview
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Dong Dong Chinese
Server
07.2019 - 09.2020
Job overview
- Warmly greet guests, anticipate needs, and remain available throughout the dining experience
- Embrace adaptability through daily and seasonal traffic fluctuations
- Quickly clean and set tables to maximize table turnover and restaurant efficiencies
- Answered customers' questions, recommended items, and recorded order information.
Education
Eltham High School, Kingston, JA
High School Diploma
11.2019
Skills
- POS Operation
- Multitasking
- Strong Work Ethic
- Hospitality service expertise
- Guest Engagement
- Cash Handling
References
References Available upon request.
Timeline
Server
Rooftop Bar and Lounge
01.2023 - 08.2024
Housekeeper
Sweets Home Away From Home
09.2022 - 11.2023
Server
Dong Dong Chinese
07.2019 - 09.2020
Eltham High School
High School Diploma
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