MARSHA PAGE
Keystone, ,St, Catherine
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
Work History
Customer Service Representatives
Conduent
- Maintained up-to-date knowledge of product and service changes
- Promptly responded to inquiries and requests from prospective customers
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
- Participated in team meetings and training sessions to stay informed about product updates and changes
Insurance Specialist Virtual
Bazemore Abner Insurance Group
Gahanna, Ohio
04.2021 - 10.2022
- Conducted risk evaluations on claims settlement proposals to encourage sound decision-making regarding settlement offers.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Monitored outstanding invoices and performed collections duties.
- Handled account payments and provided information regarding outstanding balances.
Collections Consultant
Sutherland Global
11.2020 - 04.2021
- Demonstrated a high level of initiative and creativity while tackling difficult tasks
- Used skip tracing and other techniques to locate debtors
- Researched accounts and completed due diligence to resolve collection problems
- Negotiated with account holders to devise repayment plans and minimize collections receivables
Team Lead
Asus and Humana
09.2017 - 11.2020
- Assisted in recruitment of 20 new team members, hiring highest qualified to build team of top performers.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
Banquet Server
Jamaica Grande Resort
01.2017 - 09.2017
- Adhered to all health and safety regulations while serving food and beverages.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Answered guest questions about event plans and food service choices.
- Monitored staff money handling for suspicious behaviors like card skimming.
Customer Service Representative
Ibex Global
10.2016 - 06.2017
- Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
Event Co-ordinator/Housekeeper Supervisor
Eden Garden Wellness
01.2015 - 04.2017
- Event planning, design and production within time limits
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
- Working with clients to identify their needs and ensure customer satisfaction
- Organizing facilities and details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc
Marketing Representative/ Customer Service Rep
Ideal Promotions
03.2011 - 08.2016
- Boost customer awareness of different products
- Investigated and resolved customer inquiries and complaints in an empathetic manner
- Promptly responded to inquiries and requests from prospective customers.
Housekeeper/Front Desk Clerk
Best Western Cotton Tree Inn
05.2015 - 09.2015
- Boost customer awareness of different products
- Investigated and resolved customer inquiries and complaints in an empathetic manner
- Promptly responded to inquiries and requests from prospective customers.
- Adhered to professional house cleaning checklist.
Cashier/Drive Thru Agent
Burger King
05.2015 - 09.2015
- Greet customers politely as they approach to drive thru window
- Ask customers for their specific order – listen carefully to what the customers are saying
- Answer any questions that the customers may have regarding the ingredients or availability of certain food items on the menu
- Provide information to customers regarding the day’s specials and any discounts that the organization may be offering
Sales Representative
Lime Jamaica
09.2010 - 01.2013
- Delivered exceptional service by greeting and serving customers in a timely, friendly, manner while trying effortlessly to increase company sales.
Education
Certificate - Housekeeping
Institute of JAR
Jamaica04.2021
Bachelor of Science - Hospitality and Tourism Management
Excelsior Community College
Jamaica09.2025
High School Diploma - Sciences
Convent of Mercy Academy (ALPHA)
Jamaica2009
Skills
- Strong interpersonal skills
- Team Player
- Exceptional communication skills
- Organizational
- MS Windows proficient
- Critical Thinking
- Stock Management
- Professional Telephone Demeanor
- Customer Service
- Customer Relationship Management
- Active Listening
- Retail Sales Customer Service
- Credit Card Payment Processing
- Staff Training
- CRM Software
- Clerical Support
- Conflict Resolution
- Managing Multiple Tasks
- Typing Proficiency
- Team Development
- Product Promotion
- Research
- Filing
- Coordination
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Insurance Specialist Virtual
Bazemore Abner Insurance Group
04.2021 - 10.2022
Collections Consultant
Sutherland Global
11.2020 - 04.2021
Team Lead
Asus and Humana
09.2017 - 11.2020
Banquet Server
Jamaica Grande Resort
01.2017 - 09.2017
Customer Service Representative
Ibex Global
10.2016 - 06.2017
Housekeeper/Front Desk Clerk
Best Western Cotton Tree Inn
05.2015 - 09.2015
Cashier/Drive Thru Agent
Burger King
05.2015 - 09.2015
Event Co-ordinator/Housekeeper Supervisor
Eden Garden Wellness
01.2015 - 04.2017
Marketing Representative/ Customer Service Rep
Ideal Promotions
03.2011 - 08.2016
Sales Representative
Lime Jamaica
09.2010 - 01.2013
Customer Service Representatives
Conduent
Certificate - Housekeeping
Institute of JAR
Bachelor of Science - Hospitality and Tourism Management
Excelsior Community College
High School Diploma - Sciences
Convent of Mercy Academy (ALPHA)
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