Marsha Miller
Kingston,11
Summary
I am a determined, polite and well-disciplined young woman, who is here to utilize my time capitalized on the knowledge and skills i have gathered, which will in effect make me a more rounded individual while making a worthwhile contribution to your organization.
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
9
9
years of professional experience
Work History
Sales Associate
Iterum connection
Kingston , Jamaica
09.2022 - 05.2023
- Upsold additional items based on customer interests and needs.
- Handled customer complaints in a professional manner.
- Processed transactions using a point-of-sale system.
- Assisted customers with product selection, sizing and styling.
- Developed promotional strategies to increase sales volume.
- Processed credit card transactions quickly and securely.
- Tracked sales performance metrics to identify trends in market place.
- Maintained up-to-date knowledge of store merchandise and policies.
- Helped customers find specific products, answered questions, and offered product advice.
- Provided accurate information about products, prices and services.
- Conducted inventories on a regular basis to track stock levels.
Customer Service Representative
Ibex
Kingston , Jamaica
04.2021 - 04.2022
Debt Collector
Advantage communication
Kingston , Jamaica
02.2019 - 05.2019
- Provided timely feedback on collection efforts to management.
- Processed incoming payments from customers according to established procedures.
- Conducted skip tracing to locate debtors who had changed address or employment status without notifying creditors.
- Developed strategies to collect on past due accounts while maintaining customer relationships.
- Escalated unresolved disputes to legal counsel as necessary.
- Maintained detailed documentation regarding collection activities, customer conversations, and payment arrangements.
- Assessed customer financial situations to identify hardship cases that required special consideration or alternative repayment options.
- Analyzed customer financial information and determined appropriate payment plans.
- Achieved monthly collection targets through effective negotiation techniques.
- Communicated with clients to provide updates on account recovery status.
Salesperson
Eden Garden
Kingston, Jamaica
09.2016 - 11.2017
- Monitored inventory levels and placed orders as needed.
- Developed and implemented strategies to meet sales quotas.
- Maintained accurate records of customer interactions and transactions.
- Gathered data on competitors' pricing, products, and promotional activities.
- Collaborated with team members to develop effective sales plans.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Advised customers on the latest product features and benefits.
- Conducted market research to identify selling possibilities and evaluated customer needs actively.
Better Cut Barbershop and Beauty Salon
Hairdresser
Kingston , JA
06.2014 - 07.2016
- Coordinated with vendors to source new products at competitive prices.
- Analyzed financial data related to salon expenses versus income in order to identify opportunities for cost savings initiatives.
- Supported other team members during busy periods by providing assistance with hair styling or makeup application when needed.
- Provided excellent customer service by greeting customers warmly, addressing their questions and concerns promptly, and ensuring satisfaction with services rendered.
- Provided guidance and advice on product selection based on individual needs or preferences.
- Resolved any customer complaints in a professional manner while striving to maintain positive relationships with clients.
- Trained and mentored team members to achieve optimal performance and meet challenging business targets.
Education
Balcombe Drive Primary and Junior High School
Tarrant High School
Penwood High School
Trench Town Polytechnic Community Centre
Skills
- Customer Service
- Strong communication
- Flexibility and adaptability of multitask
- Hairdressing
- Proficient in Microsoft production tools
- Excellent prober
- Organizing information
- Team Player
- Product Sales
- Sales Development
- Payment Processing
- Customer Needs Assessment
- Upselling
- Problem-solving skills
- Listening Skills
- Exceeds sales goals
Personal Qualifications
- Mathematics, Grade 3
- Information Technology, Grade 3
- English, Pending
- Geriatric nursing level 2 NCTVET
Timeline
Sales Associate
Iterum connection
09.2022 - 05.2023
Customer Service Representative
Ibex
04.2021 - 04.2022
Debt Collector
Advantage communication
02.2019 - 05.2019
Salesperson
Eden Garden
09.2016 - 11.2017
Better Cut Barbershop and Beauty Salon
Hairdresser
06.2014 - 07.2016
Balcombe Drive Primary and Junior High School
Tarrant High School
Penwood High School
Trench Town Polytechnic Community Centre