Marsha Jackson
Chester Castle Dist
Summary
To become a valuable team member of a reputable organization where my skills, knowledge and experience will be maximized.
Overview
25
25
years of professional experience
15
15
years of post-secondary education
Work History
Hotel Telephone Operator
Serects Resort And Spa
06.2023 - Current
- Operated switchboard and routed incoming calls to appropriate departments.
- Supported customers by managing large number of calls per day efficiently while maintaining professionalism and upbeat tone.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
Front desk receptionist
Grand Palladium Hotels & Resorts
01.2017 - 12.2023
- Liaised with internal and external customer, Front desk receptionist, Training of new staff, Acting supervisor
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Trained new team members on company procedures, customer service and issue resolution.
Front desk receptionist
Grand Palladium Hotels & Resorts
01.2008 - 01.2010
- Liaised with internal and external customers, Front desk receptionist, Training of new staff, Acting supervisor
Front Office Related On the Job Practical Training
Kenilworth HEART Academy
07.2008 - 01.2009
- Liaised with internal and external customers, Handled reservations and registration, Maintained guest accounts, Handled check out procedures, Settled guest account balances, Performed clerical duties, Sourced and present information, Processed data and documents
Waitress/Cashier
Flavours Restaurant
07.2006 - 05.2008
- Liaised with internal and external customers, Greet, seat and served customers, Take and dispatch orders, Performed cashiering task
Waitress
Pizza Hut
04.1999 - 07.2001
- Liaise with internal and external customers, Received, handled and transferred telephone calls, Received and dispatched orders, Made pizzas
Education
NVQJ Diploma in Front Office -
Kenilworth HEART Academy
01.2011 -
NVQJ Certification in Front Office Operations - undefined
Kenilworth HEART Academy
Sandy Bay, Hanover 01.2008 - 12.2009
Certification in Typing - undefined
Jamaica Commercial Institute
Montego Bay, St. James 01.2001 - 12.2002
NVQJ Certification in Machine Operating - undefined
Seaford Town Vocational Training Centre
Seaford Town P.O., Westmoreland 01.1995 - 12.1996
School Leaving Certificate - undefined
Bethel Town All Age School
Bethel Town P.O., Westmoreland 01.1987 - 12.1995
Skills
Switchboard Operation
undefinedAccomplishments
- Certifications of Achievements in: TEAM Jamaica Certification Tourism Product Development Company Limited and HEART Trust NTA
- Certification in Language and Communication Kenilworth HEART Academy
Personal Information
Gender: female
Timeline
Hotel Telephone Operator
Serects Resort And Spa
06.2023 - Current
Front desk receptionist
Grand Palladium Hotels & Resorts
01.2017 - 12.2023
NVQJ Diploma in Front Office -
Kenilworth HEART Academy
01.2011 -
Front Office Related On the Job Practical Training
Kenilworth HEART Academy
07.2008 - 01.2009
Front desk receptionist
Grand Palladium Hotels & Resorts
01.2008 - 01.2010
NVQJ Certification in Front Office Operations - undefined
Kenilworth HEART Academy
01.2008 - 12.2009
Waitress/Cashier
Flavours Restaurant
07.2006 - 05.2008
Certification in Typing - undefined
Jamaica Commercial Institute
01.2001 - 12.2002
Waitress
Pizza Hut
04.1999 - 07.2001
NVQJ Certification in Machine Operating - undefined
Seaford Town Vocational Training Centre
01.1995 - 12.1996
School Leaving Certificate - undefined
Bethel Town All Age School
01.1987 - 12.1995
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