Summary
Overview
Work History
Education
Skills
Work Preference
Work Availability
Timeline
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MARSHA HAMILTON

Spanish Town

Summary

Experienced professional with over five years in Administrative, Customer Service, and Human Resources roles. Strong communication skills for team management and policy implementation. Skilled in recruiting, interviewing, and onboarding to build cohesive teams. Recognized for dedication, organizational excellence, and efficiency. Seeking full-time role for professional challenges utilizing interpersonal skills, time management, and problem-solving expertise.

Overview

30
30
years of professional experience
9
9
years of post-secondary education

Work History

HUMAN RESOURCES GENERALIST

Menzies Ajas, Norman Manley International Airport
08.2024 - Current
  • Monitoring employee attendance timecards
  • Recruiting and onboarding
  • Drafting and issuing of disciplinary letters
  • Maintaining of and issuing uniforms to employees
  • Conducting investigations in accordance with the company’s disciplinary schedule
  • Educating employees on company’s policy and ensuring that client policies are also adhered.

CUSTOMER SERVICE TRAVEL AGENT

Advantage Communication Inc
03.2024 - 07.2024
  • Answer inbound calls to answer questions in relation to new reservations.
  • Making modifications to existing reservations for various reasons
  • Making minor changes to existing reservations

CUSTOMER SERVICE REPRESENTATIVE PHONE

Sutherland Global Services
04.2022 - 10.2023
  • First point of contact.
  • Answer inbound calls to answer questions in relation to potential fraudulent transactions.
  • Filing customer disputes in relation fraudulent transactions
  • Provide exceptional customer service.

ASSISTANT MANAGER/REGISTRAR

Southside Authentic Taekwondo Club
11.2016 - 06.2017
  • Ordered inventory including clothes, boards and office supplies; ensuring accessible inventory for all students and staff
  • Communicated with customers on due payments, collected funds for camps and tournaments with 100% accuracy.
  • Facilitated the retention of current clientele and conduct impromptu dojang tours for interested persons
  • Handled daily bank deposits for main office, manually check all documentation for accuracy and inventory needs

CUSTOMER SERVICE REPRESENTATIVE

Carfinco Financial Group
02.2015 - 07.2016
  • Responsible for maintaining updated client information, ensuring accounts are in good standing, and making payment arrangements.
  • Informed customers on policy and procedures according to the clients contract; making certain that all parties were informed
  • Resolved client questions or concerns in a calm and professional manner; discussing various options with clients to ensure accounts remained in good standing.

CREW PERSON

McDonald's Restaurant
09.2013 - 02.2015
  • Greeted all customers with a friendly demeanor
  • Prepared orders with accuracy and precision to ensure customer satisfaction and quality control
  • Received payments including cash, debits, credit; issued refunds or exchanges to ensure positive customer feedback
  • Assisted in the training of new crew members in front counter etiquette

LABOUR OFFICER

Ministry of Labour and Social Secretary
01.1995 - 12.2011
  • Recruited new staff by reviewing resumes, interviewing candidates, and orientating the staff with company policies and procedures to make for a smooth onboarding process
  • Prepared the annual departmental which included office supplies, training and workshops
  • Assisted various inter-office departments with deciphering labour legislature and legal questions; including minimum wage, labour statutes and employment contracts

Education

NVQ-J L5 Human Resource Management - Human Resources

Ziva Niara Solutions & HEART TRUST NSTA
Kingston, Jamaica
04.2025 - Current

Human Resources

Thompson River University
Kamloops, British Columbia
01.2012 - 06.2014

Master of Science - International Relations

University of West Indies
St. Augustine, Trinidad And Tobago
09.2005 - 11.2006

Bachelor Science - International Relations and Political Science

University of West Indies
Mona, Jamaica
09.2000 - 11.2005

Skills

  • Creating and distributing warning letters for policy violations
  • Facilitating disciplinary hearings
  • HR policy execution
  • Facilitating employee exit discussions
  • Conducting internal investigations
  • Efficient employee record keeping
  • Recruitment
  • Separation procedure management
  • Facilitating onboarding sessions
  • Document organization
  • Employee relations
  • Onboarding processes
  • Employee counseling
  • Interviewing

Work Preference

Work Type

Full TimePart Time

Work Location

Hybrid

Important To Me

Career advancementWork-life balanceHealthcare benefitsPaid time offPaid sick leavePersonal development programs

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

NVQ-J L5 Human Resource Management - Human Resources

Ziva Niara Solutions & HEART TRUST NSTA
04.2025 - Current

HUMAN RESOURCES GENERALIST

Menzies Ajas, Norman Manley International Airport
08.2024 - Current

CUSTOMER SERVICE TRAVEL AGENT

Advantage Communication Inc
03.2024 - 07.2024

CUSTOMER SERVICE REPRESENTATIVE PHONE

Sutherland Global Services
04.2022 - 10.2023

ASSISTANT MANAGER/REGISTRAR

Southside Authentic Taekwondo Club
11.2016 - 06.2017

CUSTOMER SERVICE REPRESENTATIVE

Carfinco Financial Group
02.2015 - 07.2016

CREW PERSON

McDonald's Restaurant
09.2013 - 02.2015

Human Resources

Thompson River University
01.2012 - 06.2014

Master of Science - International Relations

University of West Indies
09.2005 - 11.2006

Bachelor Science - International Relations and Political Science

University of West Indies
09.2000 - 11.2005

LABOUR OFFICER

Ministry of Labour and Social Secretary
01.1995 - 12.2011

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MARSHA HAMILTON