Marsha Doyley
Kingston,01
Summary
Dedicated Operations Team Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations.
Overview
4
4
years of professional experience
Work History
Operations Team Manager
Iterum Connections
Kingston
10.2023 - Current
- Company Overview: Ferry Mandela
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Daily duties include but are not limited to managing a team of 17 associates, providing real time assistance while on calls, and conducting audits
- Complete performance monitoring and providing progress reports on KPI’s/targets set while developing innovative ways to manage and maintain optimum team performance.
Snr Quality Analyst
Iterum Connections
Kingston
01.2022 - Current
- Company Overview: Ferry Mandela
- Daily duties include but are not limited to managing a small team, providing reporting data to the operations department, conducting audits, organizing and conducting coaching and huddle sessions with subordinates
- Managing, organizing and conducting client meetings, hosting training workshops.
Sales Associate
Tile City & Home Center
Kingston
03.2021 - 01.2022
- Company Overview: Ferry Mandela
- Assist with the calculation and purchase of tiles from the showroom
- Organize delivery and schedule recurring purchases
- Assisted customers with product selection, sizing and styling.
- Engaged customers in friendly, professional dialogue to determine needs.
- Organized store by returning merchandise to proper areas and restocked displays.
Education
Bachelor of Science - Human Resource Management
Heart Trust NTA
Kingston01-2025
NVQ-J Level 3 - Supervisory Management
Heart Trust NTA
Skills
- Customer relationship management
- Performance management
- Employee training
- Data analysis
- Training facilitator
- Proficiency in Excel Data management
- Sales support
- Staff development
- Training and mentoring
- Performance monitoring
- Team leadership
Awards
- City and Guilds Certification - Level 1 Makeup Artistry
- Intermediate Certification - Microsoft Office (Word, Excel and PowerPoint)
Timeline
Operations Team Manager
Iterum Connections
10.2023 - Current
Snr Quality Analyst
Iterum Connections
01.2022 - Current
Sales Associate
Tile City & Home Center
03.2021 - 01.2022
Bachelor of Science - Human Resource Management
Heart Trust NTA
NVQ-J Level 3 - Supervisory Management
Heart Trust NTA
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