Marlon Howell
Client Support Supervisor
Morris, Gregory, Catherine
Summary
Job Objective A qualified IT Technician seeking to work in a challenging environment where I can utilize my skills and experience to enhance the objectives of not only a company’s Information Management Unit department but the company itself, which would help in its future growth. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
18
18
years of professional experience
17
17
years of post-secondary education
Work History
Client Support Supervisor
Accountant General's Department
21 Dominica Drive
01.2005 - Current
- Data Analysis & Reporting
- Play a leading support role in which preparation of reports meet monthly objectives
- Applies knowledge of Microsoft Excel to develop and maintain a database of records and transactions of all Jamaican government ministries and departments within the Accountant General’s Department
- Collaborate with Accounting Technicians in meeting payroll deadlines for the Jamaican government ministries and pensioners, of which I have great amount of responsibility
- In addition to the payroll software used to generate reports and cheques
- Changed the mindset of the internal customers from what they had conceived about the IT unit; from negative to positive
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Applied effective time management techniques to meet tight deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Learned and adapted quickly to new technology and software applications.
Education
Ecommerce Business, IS - Technology and Information Systems
The University of Technology
237 Old Hope Road 09.2009 - 11.2017
Associate Degree - Management Information System
Portmore Community College
01.2001 - 04.2006
Diploma - Information Technology
Portmore Community College
01.2001 - 04.2004
Skills
Hardware: Windows Servers, HP Thin Clientsundefined
Timeline
Ecommerce Business, IS - Technology and Information Systems
The University of Technology
09.2009 - 11.2017
Client Support Supervisor
Accountant General's Department
01.2005 - Current
Associate Degree - Management Information System
Portmore Community College
01.2001 - 04.2006
Diploma - Information Technology
Portmore Community College
01.2001 - 04.2004
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