Marlene A Berg
SANTA RSA BCH,FL
Summary
Versatile and people-focused professional with strong communication, organizational, and problem-solving skills. Skilled at building relationships, delivering exceptional service, and adapting quickly to new environments. Brings a mix of creativity, leadership, and reliability to roles in customer service, healthcare, education, hospitality, administration, and entertainment.
Overview
1
1
Language
18
18
years of professional experience
Work History
Store Manager
Marco Destine
03.2025 - Current
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Managed store budget, controlling expenses to ensure financial targets were met.
- Stored stock safely and securely to maintain quality of goods.
Assistant Manager
Grayton General
03.2022 - 03.2025
- Monitored staff performance and developed improvement plans.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Oversaw daily operations, including opening and closing procedures, to maintain store standards.
- Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
- Monitored inventory levels, placing orders for stock replenishment to prevent shortages.
manager
Vladamir's Jewelry & Toys
03.2020 - 03.2022
- Managed inventory control, reducing waste and ensuring optimal stock levels at all times.
- Developed and delivered comprehensive training programmes, improving team skills and performance.
- Assisted customers with product-related questions, feedback and complaints.
Professional Singer
Norwegian Cruise Line
02.2009 - 05.2019
- Participated in charity events and fundraisers, using musical talent to support important causes and communities.
- Performed at a variety of venues, including festivals, weddings, and corporate events, captivating audiences with diverse musical genres.
- Created interesting and engaging performances for audience members.
- Attended regular rehearsals to practice and perfect performances for live shows or recordings.
Education
Diploma - Business Admisnistration
Alison
2025
Business Administration
London Business College
2004
Business Administration
Northern Caribbean University
Skills
- Communication and public speaking
- Customer Service & Client Relations
- Organisation and time management
- Creative presentation, problem solving, and adaptability
- Team collaboration
- Staff training and development
- Store operations efficiency
- Cash handling
Languages
English
Proficient
C2
Hobbies and Interests
Singing, Hosting events, community events, fitness, lifelong learning, reading, Volunteering
Training
- [CPR/First Aid] online 2023
- tony robinson online zoom buisness seminar 2025 and 2026
Professional Experience Highlights
- Customer Engagement & Service
- Delivered outstanding service in retail, hospitality, and client-facing roles, resulting in repeat business and high satisfaction ratings.
- Built rapport with clients, listened actively, and found effective solutions to meet needs.
- Administration & Operations
- Managed schedules, maintained accurate records, and supported smooth daily operations.
- Created and implemented processes that improved efficiency and reduced errors.
- Performance & Presentation
- Performed as a singer and public speaker, captivating audiences with strong stage presence.
- Tailored presentations to engage and inform various audiences.
- Healthcare & Education Support
- Assisted in patient/customer support roles, ensuring comfort and clear communication.
- Supported learning environments by organizing materials and encouraging participation.
Timeline
Store Manager
Marco Destine
03.2025 - Current
Assistant Manager
Grayton General
03.2022 - 03.2025
manager
Vladamir's Jewelry & Toys
03.2020 - 03.2022
Professional Singer
Norwegian Cruise Line
02.2009 - 05.2019
Diploma - Business Admisnistration
Alison
Business Administration
London Business College
Business Administration
Northern Caribbean University