Marla Treasure-Graham
Management
Kingston
Summary
To be apart of organization which values their staff.
Overview
24
24
years of professional experience
Work History
Assistant Store Manager
Restaurants Associates Limited
Kingston 10, St. Andrew
06.2025 - 12.2025
- Trained new employees on customer service standards and store policies to enhance customer experience.
- Supported daily store operations and staff scheduling to ensure smooth workflow.
- Managed inventory and restocked merchandise to maintain product availability.
- Safe management
Assistant Operations Manager
Premier Waste Management Ltd
Kingston , Kingston
10.2024 - 12.2024
- Coordinated daily operations and workflow processes to support team efficiency.
- Inventory management, including ordering and distribution of parts, oil and gas for Repairs department.
- Monitoring of Dispatch to ensure fleet efficiency in obtaining targets in waste management.
Enforcement Officer
National Solid Waste Management Authority
Kingston 10, St. Andrew
07.2022 - 08.2024
- Enforced compliance with environmental regulations, ensuring adherence and accountability.
- Educated offenders on environmental regulations while applying appropriate sanctions.
Operations Agent
Island Outsourcing BPO (ITEL)
Kingston 5, St. Andrew
11.2020 - 06.2022
- Coordinated daily operations to optimize workflow and enhance service delivery.
Operations Supervisor
ANTILLES GRETNA GREEN BPO
Kingston , Kingston
05.2019 - 05.2020
- Supervised daily operations and workflow in high-volume call center, ensuring efficient service delivery.
- Trained new staff and conducted retraining for existing staff to enhance team knowledge and performance.
Finished Goods Supervisor
Caribbean Cream (Krems)
Kingston 10, St. Andrew
11.2018 - 05.2019
- Supervised daily operations of production lines, optimizing workflow and resource allocation.
- Managed inventory levels, ensuring timely availability of materials for production.
STEVEDORE COORDINATOR
KINGSTON WHARVES
Newport West, Kingston
10.2017 - 10.2018
- Sorted cargo for accurate shipment to target locations, reducing delays and enhancing overall productivity.
- Followed safety protocols to minimize risks during loading and off loading operations
- Organized daily work plans from oral instructions and written directions to achieve challenging objectives efficiently.
Equipment Dispatcher
Kingston Freeport Terminal Ltd (KCT)
Newport West, Kingston
05.2013 - 07.2017
- Facilitated movement, planning, and scheduling through various software systems to optimize dispatch operations.
- Tracked shipments and managed resources using dispatch software to ensure timely delivery.
- Resolved cargo handling and transportation delay issues to minimize disruptions and maintain schedules.
Stevedore Coordinator
Kingston Container Terminal Ltd (KCT)
Newport West, Kingston
03.2010 - 05.2013
- Sorted cargo for accurate shipment to target locations, reducing delays and enhancing overall productivity.
- Loaded and unloaded cargo from straddle carriers, trucks and shipping containers.
- Collaborated with team members to streamline workflow and sustain operational efficiency.
ACCOUNTS COORDINATOR
ILLUMINAT ( Massy Technology)
Kingston 10, St. Andrew
12.2007 - 07.2009
- Coordinated project timelines, ensuring all deadlines and deliverables were met.
- Assisted account managers with daily operations and maintained client relationships.
Field Supervisor
Market Research Services
Kingston 10, St. Andrew
02.2007 - 09.2007
- Led field teams in data collection for market research projects, ensuring quality and accuracy of data gathered.
- Monitored compliance with company standards and client requirements in field operations to maintain operational integrity.
Inventory Officer
Oceanic Digital Jamaica
Kingston 5, St. Andrew
07.2003 - 10.2006
- Conducted regular audits to verify stock integrity, preventing discrepancies and maintaining accuracy.
- Managed inventory levels, ensuring stock availability and accuracy aligned with operational needs.
- Developed organizational systems for efficient product storage and retrieval, enhancing operational workflow.
SENIOR CUSTOMER SERVICE AGENT
CENTENNIAL (MIPHONE)
Kingston 5, St. Andrew
10.2001 - 07.2003
- Resolved customer inquiries using effective communication and problem-solving techniques, enhancing customer satisfaction.
- Collaborated with management to enhance service protocols and streamline operations, resulting in improved service delivery.
Education
Certificate Of Excellence - Basic Security And Law Enforcement Training
Service Solutions Consultants Ltd
09.2023 - 11.2023
B.Sc. Degree - Sociology major and Psychology minor
UNIVERSITY OF WEST INDIES
Certificate in Supervisory Management -
L.E. THOMAS - SHORTER & ASSOCIATES
Certificate of Merit - Child Psychology
U.W.I SCHOOL OF CONTINUING STUDIES
Diploma for completion of High School - 5 CXC's Grade 2 in English A, English B, Mathematics, P.O.A and P.O.B and Grade 3 in History
ST. ANDREW HIGH SCHOOL FOR GIRLS
Skills
- Scheduling & Dispatching
- Effective Time Management
- Supervisory Management
- Assessing performance
- Safe management
- Inventory management
- Logistics management
References
- Ms. Tiffany Rattigan, IT Maintenance Manager, JN Group, 876-399-4662
- Mrs. Natalee Francis, Accounts Manager, Premier Waste Mgmt., 876-862-8231
Timeline
Assistant Store Manager
Restaurants Associates Limited
06.2025 - 12.2025
Assistant Operations Manager
Premier Waste Management Ltd
10.2024 - 12.2024
Certificate Of Excellence - Basic Security And Law Enforcement Training
Service Solutions Consultants Ltd
09.2023 - 11.2023
Enforcement Officer
National Solid Waste Management Authority
07.2022 - 08.2024
Operations Agent
Island Outsourcing BPO (ITEL)
11.2020 - 06.2022
Operations Supervisor
ANTILLES GRETNA GREEN BPO
05.2019 - 05.2020
Finished Goods Supervisor
Caribbean Cream (Krems)
11.2018 - 05.2019
STEVEDORE COORDINATOR
KINGSTON WHARVES
10.2017 - 10.2018
Equipment Dispatcher
Kingston Freeport Terminal Ltd (KCT)
05.2013 - 07.2017
Stevedore Coordinator
Kingston Container Terminal Ltd (KCT)
03.2010 - 05.2013
ACCOUNTS COORDINATOR
ILLUMINAT ( Massy Technology)
12.2007 - 07.2009
Field Supervisor
Market Research Services
02.2007 - 09.2007
Inventory Officer
Oceanic Digital Jamaica
07.2003 - 10.2006
SENIOR CUSTOMER SERVICE AGENT
CENTENNIAL (MIPHONE)
10.2001 - 07.2003
B.Sc. Degree - Sociology major and Psychology minor
UNIVERSITY OF WEST INDIES
Certificate in Supervisory Management -
L.E. THOMAS - SHORTER & ASSOCIATES
Certificate of Merit - Child Psychology
U.W.I SCHOOL OF CONTINUING STUDIES
Diploma for completion of High School - 5 CXC's Grade 2 in English A, English B, Mathematics, P.O.A and P.O.B and Grade 3 in History
ST. ANDREW HIGH SCHOOL FOR GIRLS