Summary
Overview
Work History
Education
Skills
References
References
Timeline
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Mark Adams

Summary

Motivated and results-driven individual seeking a position within a dynamic organization where I can apply my strengths in customer service, sales, and communication. I aim to contribute to team success by delivering exceptional service, building strong client relationships, and consistently exceeding performance targets. Eager to grow professionally while supporting the company’s goals with integrity, accountability, and a strong commitment to excellence.

Overview

6
6
years of professional experience

Work History

Direct Sales Agent (DIGICEL+)

Digicel Jamaica Limited
10.2021 - 01.2024
  • Promoted and sold Digicel+ products and services through direct engagement with customers.
  • Utilized upselling and cross-selling techniques to increase the value of each sale.
  • Delivered excellent customer service by responding to inquiries and resolving issues promptly.
  • Built and maintained positive relationships with clients, ensuring customer satisfaction and loyalty.
  • Achieved sales targets consistently while covering multiple territories.
  • Kept informed on all service offerings to educate and advise customers effectively.

Corporal Assistant (Volunteer)

Caymanas Police Station
06.2018 - 07.2018
  • Assisted with administrative duties including typing and printing official documents.
  • Maintained records of residents on probation.
  • Observed and documented officers' daily activities to support reporting and compliance.

Education

High School Diploma -

Jamaica College
Kingston
06.2020

Skills

  • Customer Service Excellence
  • Sales and Upselling Strategies
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Effective Verbal and Written Communication
  • Strong Interpersonal and Team Collaboration Skills
  • Process Improvement and Problem-Solving
  • Client Relationship Building & Retention
  • Adaptability in Fast-Paced Environments
  • Door-to-door sales experience
  • Service promotions
  • Teamwork and collaboration
  • Multitasking Abilities

References

Available upon request.

References

Available upon request.

Timeline

Direct Sales Agent (DIGICEL+)

Digicel Jamaica Limited
10.2021 - 01.2024

Corporal Assistant (Volunteer)

Caymanas Police Station
06.2018 - 07.2018

High School Diploma -

Jamaica College
Mark Adams