Carmelyn Lawrence
Montego Bay,
Summary
Adept at law enforcement, I've honed my skills in communication at Saint James Municipal Corporation. My experience spans from managing public disturbances to conducting detailed investigations and securing my environs with Last Resort Detective Agency. Recognized for exceeding service standards at Samms Clothing Store, I excel in teamwork and investigative techniques, contributing significantly to community safety and customer satisfaction.
Overview
21
21
years of professional experience
Work History
Municipal Law Enforcement Officer
Saint James Municipal Corporation
09.2008 - Current
- Responding to disturbances, managing crowds, and ensuring public spaces are used appropriately.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Monitoring and enforcing local ordinances related to public health, building codes, traffic regulations, vending.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Supporting revenue generation activities by checking for compliance with licensing and fees
- Delivered services to customer locations within specific timeframes.
- Worked flexible hours across night, weekend, and holiday shifts.
Customer Service Representative
Samms Clothing Store
03.2006 - 04.2008
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Implemented and developed customer service training processes.
- Cross-trained and provided backup support for organizational leadership.
- Identified and resolved discrepancies and errors in customer accounts.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Detective/ Security
Last Resort Detective Agency Limited
06.2004 - 09.2005
- Wrote detailed reports outlining case findings for internal files and legal purposes.
- Identified witnesses and collected statements to gather information and pursue remedies for violations of legal standards.
- Kept meticulous and detailed records of each case to avoid causing any problems with prosecution.
- Obtained and served search warrants related to ongoing cases.
Education
Certificate - Safety Monitor/Fire Warden
Jamaica Fire Brigade
09-2019
Certificate of Achievement - Constabulary Force Act, Traffic Control Regulation
Jamaica Constabulary Force
12-2008
Certificate of Participation - Municipal Police Training
Department of Local Government
08-2008
Certificate of Competence - Hotel & Cruise Ship Housekeeper
B-Can Business Vocational Training Network
108 Red Hills Road Kingston02-2007
Certificate - High School Education
Anchovy High School
Anchovy District, Anchovy, St. James09-1999
Skills
- Law enforcement
- Crime prevention
- Community policing
- Team collaboration
- Report writing
- Communication skills
- Investigative techniques
- Confiscate property
- Teamwork
- Public disturbance resolution
- Issuing citations
Additional Information
Reference: Ms. Sonia Simpson (JP)
Tucker Irwin
Montego Bay
St. James
876-952-5500
Mr. Ronald Vernon (JP)
6 Corner Lane
Montego Bay
St. James
876-952-5189
Timeline
Municipal Law Enforcement Officer
Saint James Municipal Corporation
09.2008 - Current
Customer Service Representative
Samms Clothing Store
03.2006 - 04.2008
Detective/ Security
Last Resort Detective Agency Limited
06.2004 - 09.2005
Certificate - Safety Monitor/Fire Warden
Jamaica Fire Brigade
Certificate of Achievement - Constabulary Force Act, Traffic Control Regulation
Jamaica Constabulary Force
Certificate of Participation - Municipal Police Training
Department of Local Government
Certificate of Competence - Hotel & Cruise Ship Housekeeper
B-Can Business Vocational Training Network
Certificate - High School Education
Anchovy High School
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