Marica Amanda Wright

Key Responsibilities:

• Guided new clients through the onboarding process from account setup to first listing activation.
• Reviewed and approve boat listings, ensuring compliance with platform standards, safety requirements, and marketplace best practices.
• Clearly communicated company's policies, insurance options, pricing tools, and performance expectations.
• Offer personalized support to help operators/clients optimize their listings (photos, descriptions, pricing, etc.).
• Collaborated with cross-functional teams including Customer Experience, Insurance, and Marketing to resolve issues and streamline owner onboarding.
• Tracked onboarding milestones and proactively follow up to drive completions.
• Educated operators on how to navigate the platform, accept bookings, and deliver top-tier customer experiences.
• Collected and relay client feedback to inform internal process improvements and product development.

• Conducted assessments to evaluate student progress and adjusted instructional strategies to meet varied student needs.
• Prepared reports on student progress for administration review.
• Organized supplementary materials in English for all students.
• Created interesting and age-appropriate reading lists to expand English vocabulary and comprehension skills.
• Implemented technology in the classroom to support interactive learning and language practice.
• Boosted student learning by facilitating in-depth classroom discussions to expand upon lectures.
• Maintained accurate records of student attendance, progress, and assessments in accordance with institutional policies.
• Utilized technology such as interactive whiteboards and multimedia presentations to enhance lessons.

• Instructed students on ideas and customs in English, conversational English and career planning, social adjustment, and practical life skills.
• Educated, tutored and mentored students to correct academic problems and prompt personal adjustments.
• Developed and implemented lesson plans to meet the needs of English language learners.
• Facilitated language exchange programs to provide students with real-life conversation practice.
• Utilized various teaching methodologies to deliver engaging, interactive learning experiences.
• Distributed academic resources and study materials to help students prepare for examinations.
• Integrated cultural lessons into the language teaching framework to promote multicultural understanding and sensitivity.
• Helped students succeed through coaching, mentoring and positive reinforcement.
• Participated in professional development workshops to stay current with educational standards and best practices in ESL teaching.

• Created new recipes based on organic, local food sources and promoted low-fat and low-sodium diets.
• Maintained up-to-date knowledge of latest research and trends through extended education and professional development courses.
• Evaluated food labels for accuracy according to regulatory standards.
• Presented lectures at conferences regarding advances in the field of nutrition science.

• Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
• Answered questions from customers regarding products and services offered by the company.
• Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
• Responded to customer issues to provide immediate resolution and improve retention.
• Coordinated catering services for various functions, including sales trainings and department meetings.
• Handled confidential documents in an organized fashion according to established protocol.
• Drove customer feedback to deliver information to management for corrective action.
• Provided administrative support to the executive team, including scheduling meetings and managing calendars.
• Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
• Managed incoming calls while providing information or transferring callers to appropriate personnel.

• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Monitored employee performance and identified performance gaps for corrective action.
• Delegated work to staff, setting priorities and goals.
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Conducted daily store operations, including opening and closing procedures and cash handling.
• Prepared staff work schedules and assigned team members to specific duties.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Implemented efficient systems for tracking stock movement.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Recruited, trained and supervised new employees.
• Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
• Worked with cross-functional teams to achieve goals.

• Guided individuals in food selection, preparation or menu planning based upon nutritional needs.
• Encouraged clients and caregivers to follow recommended food guidelines for well-balanced diets by giving suggestions of various wholesome foods and meals.
• Collaborated with healthcare professionals to develop comprehensive nutrition plans for patients.
• Assisted in developing menus that met special dietary requirements.
• Monitored food service operations, ensuring compliance with safety regulations.
• Counseled patients regarding lifestyle changes needed to improve their overall health status.
• Supervised food production or service or assisted dietitians or nutritionists in supervision or planning.
• Offered alternative menu choices to meet diet prescription guidelines while enabling clients to receive optimal food preferences.
• Ordered groceries and other supplies needed for the preparation of meals.
• Developed and oversaw preparation of specialized diets.

• Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
• Operated POS terminals to input orders, split bills and calculate totals.
• Handled special customer requests for separate checks and menu substitutions.
• Managed multiple tasks simultaneously while remaining organized under pressure.
• Processed payments accurately using cash registers or point-of-sale systems.
• Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
• Explained menu options to guests, offered suggestions and took orders for food and beverages.
• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
• Took reservations and to-go orders to streamline process for both customer and restaurant.
• Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
• Discussed dining menu information to aid in decision process for senior residents.