MARIANNE BROWN
Administrator
St. Catherine
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
9
9
years of post-secondary education
Work History
Lost Prevention Supervisor
Everglades Farms Limited
05.2016 - Current
- Liaise between Surveillance room personnel and the Operations Department
- Oversee the efficient operation of the Surveillance Department
- Supervise and coordinate the daily and weekly activities of the Surveillance Department and personnel, to include scheduling, daily tasks lists and reporting procedures for internal and external use
- Safeguard all evidence and confidential information and maintain department confidentiality
- Monitor the interactions of employees and customers to ensure that such interactions are professional in nature
- Monitor the behaviour of all customers in key revenue outlets to minimize theft
- Trained staff on loss prevention tactics and company procedures.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Completed incident reports and activity logs for accurate, current records.
- Establish and maintain communication channels with both internal and external parties across all companies within the Group.
- Develop orientation and training manuals for all new employees.
- Evaluations of all team members.
- Verify and account for surveillance records, reports and camera views (mapping).
- Ensure that all team members receive the requisite training and certification relating to local regulations.
- Establish internal procedures that cover confidentiality regarding all surveillance information including camera coverage, investigations and proprietary material.
- Carry out regular system checks and reviews and where necessary communicate using established channels with internal parties for further actions and follow ups.
Collections Supervisor
New Era Finance Limited
Kingston
08.2015 - 04.2016
- Supervised the team of Collectors and Administrative Officers.
- Ensured the staff was meeting production goals, complying with company standards and generally performing the essential functions of their position.
- Planned, supervised and coordinated weekly activities of all staff.
- Met with delinquent clients to negotiate mutually beneficial settlements.
- Reviewed delinquent accounts to determine the best action (assign to a Collector, hand over to a Bailiff or legal action).
- Wrote letters and approved form letters for use in collection activities.
- Assisted subordinates with collection activities in difficult cases.
- Responding to a customers’ queries.
Administrator
Portmore Town Centre Limited
Portmore
09.2007 - 07.2015
- Managed accounting operations that included general account reporting and reconciliations.
- Carried out general recording and banking transactions including recording, all cash, vouchers and cheques received.
- Reconcile records of bank transactions.
- Ensured that accounts were debited, credited and balanced on the respective ledgers and spreadsheets/databases, using internal accounting software.
- Created databases and spreadsheets to improve inventory management and reporting accuracy.
- Coordinated all department functions for a team of full and part time employees.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Standardized department filing system to increase efficiency.
- Arranged appropriate travel, visas, agendas and necessary contacts.
- Served as a professional representative of the Managing Director to all clients (internal & external).
- Handled and distributed all internal and external communications.
- Compiled and filed monthly GCT returns and statutory deductions.
- Negotiated monthly rentals and agreements.
- Prepared payroll.
Education
Master of Science - Human Resources Management
The European Business School of Barcelona
Spain 03.2020 - 10.2021
MBA - Business Administration
The European Business School of Barcelona
Spain 03.2020 - 10.2021
Diploma of Specialisation - Coaching and Neuro Linguistic Programming
The European Business School of Barcelona
Spain 03.2020 - 10.2021
Bachelor of Science - Finance & Management
Portmore Community College
Jamaica 09.2012 - 08.2014
Associate of Science - Business
Portmore Community College
09.2010 - 08.2012
Certificate in Microsoft Office Suite - General Office Administration
Above Rocks Heart Trust NTA
Jamaica 09.2004 - 06.2005
Skills
Communication skillsundefined
Accomplishments
- Centralised the monitoring of ten (10) locations in 2020, resulting in great savings for my current employer
- Coordinated all departmental functions for a team of six (6) employees
- Successfully planned and executed corporate meetings, lunches and special events for a group of thirty (30) tenants in my previous employment
- Implemented new rent collection procedures, increasing rental income for 2014 by approximately 90% in my previous employment
- Investigated and analysed tenants’ complaints and effectively identified and resolved issues by implementing in-house policies in my previous employment
- Established key communication procedures in telephone, e-mail, fax and front-desk reception that resulted in immediate improvement in both internal and external communication
- Facilitated recruitment of new employees by scheduling orientation, training, questionnaires and processing paperwork.
Exploring ideas and knowledge
In my spare time, I enjoy surfing the web for home makeover ideas and "exploring" the ideas I find attractive. I also enjoy advancing my knowledge and keeping current.
Timeline
Master of Science - Human Resources Management
The European Business School of Barcelona
03.2020 - 10.2021
MBA - Business Administration
The European Business School of Barcelona
03.2020 - 10.2021
Diploma of Specialisation - Coaching and Neuro Linguistic Programming
The European Business School of Barcelona
03.2020 - 10.2021
Lost Prevention Supervisor
Everglades Farms Limited
05.2016 - Current
Collections Supervisor
New Era Finance Limited
08.2015 - 04.2016
Bachelor of Science - Finance & Management
Portmore Community College
09.2012 - 08.2014
Associate of Science - Business
Portmore Community College
09.2010 - 08.2012
Administrator
Portmore Town Centre Limited
09.2007 - 07.2015
Certificate in Microsoft Office Suite - General Office Administration
Above Rocks Heart Trust NTA
09.2004 - 06.2005
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