MARIAN MCLEOD
Montego Bay,Jamaica
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Front Desk Agent & Guest Services
The Tryall Club
Sandy Bay, Jamaica
03.2023 - Current
- Provided guidance to guests while maintaining a polished demeanor
- Ensured authentication and accuracy of guest details for seamless stay experience.
- Organized dining experiences for clients with attention to detail and timely execution
- Compile precise Arrival and Departure Reports for every guest
- Maintained efficient response rate for email inquiries
- Generated daily periodical
- Aided in optimizing pre-arrival preparations.
Front Office Representative
Sandals Montego Bay
12.2021 - 02.2023
- Handling guest concerns and queries, check-in and check-out guest, providing exceptional customer service, resolving guest issues in a timely manner, operating multi-line switchboard in PBX, orientating arriving guest, prepare departure information and dispatch to the airport for departing guest, authorize and charge credit cards and settle guest folio, data entry of guest flight information and donation in system, selling room upgrades etc.
Customer Service Rep/Cashiering
J&J Pharmacy
02.2019 - 07.2021
- Cashiering, performing weekly inventory, assisting customers with queries, basic knowledge in merchandising, receiving inbound calls, distribution of OTC drugs, basic mathematics calculation and removing discounts for clients.
Customer Service Specialist
Conduent Call Centre
10.2018
- Operating multi-line switchboard, booking ticket reservations and assigning plane seats for clients, selling American express cards, answering customer complaints and queries, providing exceptional service, meeting required quota.
Education
Diploma - Digital Foundations and Data Fundamentals
Mona School of Business And Flow
10.2021
CSEC - English Language, Human and Social Biology, Integrated Science, EDPM
Maud McLeod High School
06.2017
Skills
- Fluent in English
- Proficient Microsoft Excel & Microsoft Word
- Outstanding Client Support
- Efficient Data Management
- Effective Multitasking
- Ability to work independently
- Conflict Management
- Analytical Problem-Solving
- Strong communication
- Positive attitude
- Information Protection
Languages
Proficient (C2), English
References
References available upon request.
Timeline
Front Desk Agent & Guest Services
The Tryall Club
03.2023 - Current
Front Office Representative
Sandals Montego Bay
12.2021 - 02.2023
Customer Service Rep/Cashiering
J&J Pharmacy
02.2019 - 07.2021
Customer Service Specialist
Conduent Call Centre
10.2018
Diploma - Digital Foundations and Data Fundamentals
Mona School of Business And Flow
CSEC - English Language, Human and Social Biology, Integrated Science, EDPM
Maud McLeod High School
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