Mareka Miller
Whithorn,Westmoreland
Summary
Goal oriented and experienced in excelling at varying tasks assigned, leveraging 10+ years expertise in Customer engagement/service and medical data entry. Seeking to be an ideal candidate in your organization based on the proficient skills highlighted and to build a new career path. Aiming to grow within a team environment but equipped to work independently.
Overview
9
9
years of professional experience
Work History
Verication Specialist, Clinical Appeals Specialist, Claims Processor
SimiTree Behavioral Health
10.2018 - Current
- Verify medical insurance benets, perform data entry, maintain knowledge of medical/government laws and regulations
- Responsible for review and resolution of insurance denials then submit clinical documents to dispute non-coverage
- Submit and/or process claims per billing guidelines and appropriate patient documentation.
Collections Agent, Customer Service
C4 Global Solutions
01.2018 - 07.2018
- Collect on payments for outstanding charges or old debts that are passed due
- Set up payment plans for low income earners and persons unable to pay full amounts
- Make adjustments for inaccurate charges and submit to Credit Bureau for balance write os.
Customer Service Representative
Teleperformance
01.2015 - 12.2017
- Provided primary customer support to new and dedicated customers.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
Mannings High School
Savanna-la-mar, WestmorelandSkills
- Use of multiple Microsoft 360 programs, eg: Outlook, Microsoft Teams, Excel
- Proficient in Salesforce Task Manager, MiCollab, Zendesk
- Multitask active listening on calls while navigating multiple systems to problem-solve
Hobbies and Interests
- Painting and Drawing
- Entrepreneurship, Benevolence/Volunteerism
Languages
English
Proficient
C2
Timeline
Verication Specialist, Clinical Appeals Specialist, Claims Processor
SimiTree Behavioral Health
10.2018 - Current
Collections Agent, Customer Service
C4 Global Solutions
01.2018 - 07.2018
Customer Service Representative
Teleperformance
01.2015 - 12.2017
High School Diploma -
Mannings High School
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