MARCINE MORGAN-NORMAN
St. Catherine
Summary
Dedicated educator with strong foundation in curriculum development and student engagement. Proven ability to collaborate effectively within teams and adapt to evolving educational needs. Equipped with expertise in instructional strategies, classroom management and fostering positive learning environment. Consistently focused on achieving tangible results and supporting student success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Instructor
HEART Trust NSTA (Garmex)
04.2019 - Current
- Delivered engaging lessons aligned with curriculum standards through face-to-face and online training.
- Planned and prepared lessons, administered assessments, and maintained accurate trainee records.
- Monitored attendance, prepared reports, and supported trainee allowance processing.
- Developed and compiled test items for internal examinations, ensuring compliance with institutional requirements.
- Contributed to staff and departmental initiatives while safeguarding confidential trainee data.
Content Developer
HEART Trust NSTA, LRDD
06.2025 - 10.2025
- Repurposed and compiled content for flexible/blended TVET programmes under the supervision of Educational Technologists and Instructional Designers.
- Conducted research using academic texts, online resources, and field/site visits to strengthen content development.
- Developed cluster learning materials, including multimedia learning objects, assignments with rubrics, module quizzes, and reference lists.
Acting Educational Technologist
HEART Trust NSTA, LRDD
01.2025 - 01.2025
- Coordinated and supported flexible/blended learning systems and multimedia initiatives.
- Reviewed, refined, and uploaded courseware to Moodle for seamless online delivery.
- Assisted with recruitment, contracts, and deliverables for content and video developers.
- Contributed to multimedia projects, including the Flexible Learning Ambassador campaign.
- Maintained reports and documentation to track project progress.
Credit & Collections / Service Delivery Agent
LIME (Cable & Wireless Jamaica Ltd.)
01.2006 - 09.2015
- Identified and assessed customer needs to deliver effective solutions and ensure satisfaction.
- Managed portfolios for top residential and business clients while maintaining accurate records.
- Processed account queries, performed remedial actions, and generated periodic reports to ensure compliance with credit policies.
- Collaborated with internal departments to resolve issues, streamline processes, and enhance service delivery.
- Contributed to team success in a high-volume, fast-paced environment through strong communication and coordination.
Education
Diploma - Primary Education
St. Joseph's Teachers College
01-2005
Bachelor of Arts - Primary Education, College Education and Leadership
Northern Caribbean University
01.2012
Skills
- Educational Technology
- Instructional Design
- Content Development
- Lesson Planning & Delivery
- Online Facilitation
- Project Coordination
- Curriculum Development
- Research & Analysis
- Customer Service
- Communication & Collaboration
- Strong communication skills
- Class instruction
- Lesson planning
Certification
- NCTVET Level 4 Certificate in Assessor Training
- NCTVET Level 3 Diploma in Customer Service Supervision
- NCTVET Level 2 Certificate in Early Childhood Development
- Certificate of Competence | Andragogical Principles to Support Blended Learning
- Facilitating Online Courses- Cohort 9 | Commonwealth of Learning
Timeline
Content Developer
HEART Trust NSTA, LRDD
06.2025 - 10.2025
Acting Educational Technologist
HEART Trust NSTA, LRDD
01.2025 - 01.2025
Instructor
HEART Trust NSTA (Garmex)
04.2019 - Current
Credit & Collections / Service Delivery Agent
LIME (Cable & Wireless Jamaica Ltd.)
01.2006 - 09.2015
Diploma - Primary Education
St. Joseph's Teachers College
Bachelor of Arts - Primary Education, College Education and Leadership
Northern Caribbean University
References
Sophia Harold | Programme Coordinator | Garmex Academy
Awards
Instructor of the Year – Garmex HEART Academy (2022), Outstanding Performance Award – Part-Time Instructor, Garmex HEART Academy (2020–2021), Productivity Award – Cable & Wireless Jamaica Ltd. (2006)