LUNNESHA MULLINGS
Montego Bay,Jamaica
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Operation Support Executive
TUI Jamaica LTD
Montego Bay, St James
03.2018 - 02.2025
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Carried out day-day-day duties accurately and efficiently.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Worked closely with Service Delivery to maintain optimum levels of communication to effectively and efficiently complete projects.
- Collaborated with Service Delivery and Operation Teams to achieve liquidation process.
- Processed POS transactions, including, cash and credit purchases or refunds.
- Reviewed and resolved differences between accounting information and liquidation.
- Served needs of more than 40 customer service representative in busy work environment.
- Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
- Worked closely with Hotels and Service Hubs to solve problems and handle customer concerns.
- Provide Source Markets with monthly invoices for charges due to customer refunds, Reps monthly utility costs.
- Provide Audit request files when requested.
- Conducted training sessions for new employees on the use of proprietary software products.
- Provided technical support to customers via phone, email and remote access tools.
- Manage Generic mail box to ensure daily running of the business.
Airport Customer Service Agent
Ajas Aviation Service Ltd
Montego Bay
10.2014 - 12.2017
- Used airline computer system to create airline tickets and boarding passes.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Use Areo and Shares to prepare pre-departure and post-departure reports and passenger manifests.
- Operated specialized weighing and screening equipment to weigh and screen passenger luggage.
- Operated PA system to make announcements regarding flight activity.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
Accounting Analyst
Affilated Computer Services, A Xerox Company
Montego Bay
07.2009 - 03.2014
- Reconciled accounts and resolved both internal variances and discrepancies in external documentation.
- Analyzed figures, postings and documents to maintain accounting program accuracy.
- Reported financial data and updated financial records in ledgers and journals.
- Verified postings to ledgers to confirm accurate entry and account balances.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Entered financial data into company accounting database for verification and reconciliation, maintaining accurate and current accounts at all times.
- Maintained strict client confidentiality in personal, telephone and email interactions to comply with preset standards and regulations.
- Researched billing and invoice problems and resolved issues in compliance with established standards.
- Invoiced customers for purchases of goods and services to adhere to accounting standards and generate revenues.
Accounts Payable Associate
Affilated Computer Services, A Xerox Company
Montego Bay
07.2006 - 08.2009
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Updated job knowledge by attending meetings and educational opportunities per year.
- Produced month-end closing reports and provided actionable suggestions on remittance for quick resolution.
- Developed client rapport by efficiently addressing incoming correspondence and resolving A/P inquiries per day.
- Joining and providing updates to plants monthly issues call.
- Reviewing and reconciling the uncashed return checks.
Education
Certificate in Accounting (CAT) -
Montego Bay Community College
Montego Bay06.2004
High School Diploma - Principles of Accounts, Principles of Business, Office Procedures, English A, Integrated Science, Social Studies
Mount Alvernia High School
Montego BaySkills
- Reporting support
- Executive support
- People Skills
- Leadership Skills
- Business requirements understanding
- Problem solving Skills
- Document preparation
- POS transaction processing
- Financial reconciliation
- Data analysis
Timeline
Operation Support Executive
TUI Jamaica LTD
03.2018 - 02.2025
Airport Customer Service Agent
Ajas Aviation Service Ltd
10.2014 - 12.2017
Accounting Analyst
Affilated Computer Services, A Xerox Company
07.2009 - 03.2014
Accounts Payable Associate
Affilated Computer Services, A Xerox Company
07.2006 - 08.2009
Certificate in Accounting (CAT) -
Montego Bay Community College
High School Diploma - Principles of Accounts, Principles of Business, Office Procedures, English A, Integrated Science, Social Studies
Mount Alvernia High School