Lueyann Blissett
St Ann's Bay
Summary
Dynamic professional with expertise in customer service and conflict resolution, honed at First Choice Marketing. Excelled in high-stress situations, enhancing customer loyalty through empathetic engagement. Skilled in data entry and active listening, I contributed to effective marketing strategies at Business Marketing Solutions, driving campaign effectiveness through innovative collaboration.
Solid background in customer service, efficiently resolving customer inquiries and maintaining high satisfaction rates, problem-solving skills to enhance customer experience.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication to build strong customer relationships.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
First Choice Marketing
03.2022 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Marketing and Business Consultant
Business Marketing Solutions
10.2019 - 02.2021
- Participated in client meetings to better understand their needs and provide tailored marketing recommendations based on their unique challenges and goals.
- Participated in regular strategy sessions with marketing team members, collaborating on ideas and contributing fresh perspectives to enhance overall effectiveness of campaigns.
Education
Level 3 Vocational Certificate - Business Management Supervision
Heart Trust NTA
St Ann's Bay, Jamaica11-2022
High School Diploma -
Aabuthnott Gallimore High
St Ann11-2013
Skills
- Customer service
- Active listening
- Data entry
- Computer proficiency
- Conflict resolution
- Follow-up skills
Timeline
Customer Service Representative
First Choice Marketing
03.2022 - 10.2024
Marketing and Business Consultant
Business Marketing Solutions
10.2019 - 02.2021
Level 3 Vocational Certificate - Business Management Supervision
Heart Trust NTA
High School Diploma -
Aabuthnott Gallimore High
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