Ludlow Nelson
Ocho Rios,Jamaica
Summary
Hardworking, self motivated professional with years of exceptional customer service experience in a range of different food establishments. Equipped with a track record of success in meeting or outperforming each customer's needs and expectations in a warm, sincere, and friendly manner.
Overview
18
18
years of professional experience
Work History
Restaurant Waiter
Riu Hotels and Resort
Ocho Rios, Jamaica
06.2021 - Current
- Successfully handled customer service inquiries for 5 years as a Waiter in a 4- Star hotel.
- Consistently provided prompt and courteous service to all customers.
- Provided excellent customer service in a fast-paced restaurant environment.
- Assisted guests with menu selections and dietary preferences.
- Resolved customer complaints promptly to enhance dining experience.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
Bellhop
Riu Hotels and Resort
Ocho Rios
08.2020 - 06.2021
- Assisted guests with luggage during check-in and check-out processes.
- Provided excellent customer service by greeting and welcoming hotel guests.
- Greeted guests at front lobby, directed to check-in and offered assistance with luggage.
Butler
The jewels Dunn's River Beach Resort and Spa
Ocho Rios, Jamaica
06.2015 - 03.2020
- Inspection of suites prepared ready for guest, individualizing amenities for arrival.
- Greeted guests and escorted them to prepared room.
- Answered all questions and assisted them with future wishes while they are at the hotel.
- Set up reservation for dinner request and for any excursion.
- Delivered all room service orders requested by guests.
- Performed unpacking for our guest if requested.
- Coordinated Housekeeping for room cleaning and turn down service.
Waiter
The jewels Dunn's River Beach Resort and Spa
01.2010 - 01.2015
- Serve dining guest for breakfast lunch and dinner shift, as well as private and catering events. in a fast paced and a popular fine dining setting.
- Seat Diner, took orders and delivered food and beverage accurately, efficiently and with a friendly attitude.
- Memorized daily specials and large wine menu to push customers on the most appropriate food and beverage options.
Waiter
Sandals Dunn's River Resorts and Spa
01.2009 - 01.2010
- Set up banquet tables and chairs according to event specifications.
- Served food and beverages to guests during events.
Waiter
Beaches Ocho Rios Resorts and Spa
01.2008 - 01.2009
Plumber
National Water Commission
01.2008
Education
Secondary School Certificate - English Language, Mathematics, Social Studies, Integrated Science, Plumbing, Technical Drawing, Computer, Entrepreneurship
St Monica's College
07.2008
Certificate in Plumbing -
Marcus Garvey Technical High School
07.2008
Certificate in Dining Room and Bartending -
The Jewels Dunns River Resort and Spa
Certificate in Butler -
St Monica College
Skills
- Excellent Customer servic
- Table management
- Menu knowledge
- Concierge Knowledge
- Time Management
- Communication proficiency
Hobbies and Interests
- Football
- Attending Church Activities
- Socializing
References
- Donnette Palmer, Waitress, Tel: (876) 553-4302
- Jasmine Nelson, Teacher, Tel: (876) 442-5141
Languages
English, Conversational
Timeline
Restaurant Waiter
Riu Hotels and Resort
06.2021 - Current
Bellhop
Riu Hotels and Resort
08.2020 - 06.2021
Butler
The jewels Dunn's River Beach Resort and Spa
06.2015 - 03.2020
Waiter
The jewels Dunn's River Beach Resort and Spa
01.2010 - 01.2015
Waiter
Sandals Dunn's River Resorts and Spa
01.2009 - 01.2010
Waiter
Beaches Ocho Rios Resorts and Spa
01.2008 - 01.2009
Plumber
National Water Commission
01.2008
Secondary School Certificate - English Language, Mathematics, Social Studies, Integrated Science, Plumbing, Technical Drawing, Computer, Entrepreneurship
St Monica's College
Certificate in Plumbing -
Marcus Garvey Technical High School
Certificate in Dining Room and Bartending -
The Jewels Dunns River Resort and Spa
Certificate in Butler -
St Monica College
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